Franklin Ngangu
Student Software Developer
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About
I was born and grew up in Kinshasa (DRC), I love to sing, learn, read, and travel. I circumnavigated Africa. I am a volunteer regularly and passionate about social and technology.
Currently, I am studying software development (Diploma)at Rosebank college cape town (south Africa) and Graphic design at Alison Online (Diploma).
Experienced customer service consultant. Over the past two years, I've been involved in various industries: and I'm delighted to help the people I interact with. I have grown and improved in my ability to communicate with all types of customers and to deal with handling sensitive personal information as well as credit card usage and assisting people with disabilities.
country traveled: Zimbabwe, Rwanda, and South Africa where I currently live.
Experience
Worked at Chez Tamba as a French call center in Drc Kinshasa 2015 – 2017
Worked as a supervisor at Chez ya Tamba in DRC Kinshasa 2018– 2019.
*Worked at Ngangu Security (English call center internship) RSA, CAP TOWN January 2020 – January 2021.
*Worked as a waiter and hostess at (Shy Hotel, Protea Hotel, Cap Sun Hotel, and AC Marriott) Cap Town Oct 2021 - Feb 2023.
Education
*CS MAFUTA (DRC) MATRIC 2019
INFORMATION TECHNOLOGY
*Hospitality food and beverage Jan 2021 - Nov 2021
Ithema College • Cape Town, South Africa
*Customer service: Alison (online) 2022.
*Software development (DIPLOMA) Mar 2023 – till now Part-time online
Rosebank College • Cape Town, South Africa
