Funanani Nemaguvhuni

I am a hardworking individual, with versatile skill set and a lot of integrity and willingness to learn and go the extra mile. I have experience in the Information Technology Field Sector; I've been trained and exposed to number of different software platforms and systems throughout my experience.

Junior ICT Technician at South African Qualifications Authorities (SAQA) (2025-08 – Present)

• Provide general technical support to end-users in all departments to ensure that computer hardware functions optimally.
• Installed, Configured Operating systems (Windows 10, 11, Linux, mOS)
• Assisting users telephonically/via e-mail and sites visits, contacting users for follow-ups on resolved calls
• Compile monthly reports on logged calls so as to report on the status quo and functionality of IT related programmes and procedures.
• Responsible to perform the daily system checklist to ensure that all applications and services are functioning accordingly.
• WLAN monitoring
• Network Troubleshooting (LAN/Wifi connectivity/Ports issues)
• Administration of Active Directory and its interaction with the messaging infrastructure.
• Monitoring applications for managed users and systems.
• Troubleshooting of printers connected to the network.
• ESET Anti-virus security administration.
• MDM and MAM Tools
• Printers Administrative and management tools
• IP phone and softphone administrative tools
• Managed User Accounts (Passwords, New accounts, Permissions via AD)
• Microsoft Office 365 exchange security & compliance administration
• Drafting of security policies and standard operations procedures.

Computer Lab Assistant at Tshwane University of Technology (2024-07 – 2024-12)

• Monitor Lab computers and applications.
• Assist lab User with application issue
• Monitor Network LAN connectivity
• Assisted with Logging in issues and application issues

Grade 12 – Miriyavhavha Technical (2020)

National Diploma in Computer Systems Engineering – Tshwane University of Technology (2021 – 2026)