Funzani Salphinah

I am a dedicated and goal driven person with extensive experience in visa processing, financial advising, sales, and customer service. Skilled in client relations, documentation management, and policy compliance. Strong background in travel and tourism, with proven ability to build trust, deliver solutions, and achieve business growth. Multilingual communicator fluent in English, Venda, Tsonga, Sotho, and Zulu. Holds a valid driver's license and owns a car.

Visa Application Officer - Capago International

(2022-09)

• Lead the processing and assessment of visa applications in strict compliance with international legislation, policies, and procedures.
• Deliver exceptional client service by consulting, advising, and resolving inquiries both in person and via phone.
• Conduct detailed interviews, request supporting documentation, and ensure accuracy in every application.
• Perform biometric data collection and verification (fingerprints, photographs) to support visa application requirements.
• Provide interpretation, translation, and document verification to support diverse client needs.
• Maintain comprehensive records of client interactions, ensuring data integrity and efficiency.
• Successfully presented a large-scale company project to the French Ministry, strengthening institutional relations and displaying operational excellence.
• Occasional traveling to international branches in Botswana, Namibia, and Zambia to open mobile offices, enabling streamlined visa application processing and expanding company reach.
• Consistently recognized as the best performer in sales achievements, driving growth and exceeding targets.

Personal Financial Advisor - Old Mutual

(2018-09 - 2020-10)

• Prospected new clients and generated business opportunities.
• Assessed financial needs and developed tailored plans for retirement, education, and risk management.
• Recommended investment and insurance products (life cover, funeral cover, disability cover, severe illness).
• Maintained strong relationships with existing clients.

Travel Agent - Visas Unlimited

(2014-05 - 2018-05)

• Advised clients on the best visa types and procedures, preparing and submitting visa applications and supporting documents to embassies, consulates, or visa centres.
• Managed documentation and kept clients updated on application progress.
• Handled client complaints and ensured service satisfaction.
• Tracked application statuses and updated clients on progress, ensuring timely communication and client confidence.

Field Marketer - Smollan Sales & Marketing

(2009-01 - 2014-03)

• Promoted company products and managed merchandising.
• Processed stock orders and assisted customers with purchases.
• Ensured product visibility and customer satisfaction.

Diploma - Leadership & Management (Travel & Tourism) - IATA Training (2020-12 - 2020-12)

Certificate - Contact Centre Operations - Cornerstone Supreme (2013-03 - 2013-03)

Certificate - Secretarial Practice - Stanford College (2004 - 2004)

National Senior Certificate (2001 - 2001)