Fussybunn Mnisi

The desire to succeed in what I do motivates and drives me to be proactive, innovative, and utilise opportunities without being delegated the task. I succeed at working independently as much as I enjoy mutually sharing creative ideas with other team members. I consider myself a professional, strategic thinker, dedicated and dependable individual who possesses strong interpersonal skills, planning and organisational skills, and analytical, verbal, and written communication skills.

I am enthusiastic about new projects, and strive even better when thrown into the deep end. Looking forward to making a positive impact in your organisation through experience and knowledge, while learning new skills.

Trainee HR Assistance at Eppixcomm Tech. (2019-03 – 2024-02)

• Assist HR Manager with screening and selecting of potential applicants
• Placing of adverts, internal and external
• Scheduling of interviews
• Assist with drafting of Job Specs
• Maintain recruitment database
• Assist with drafting of employment contracts for successful candidates
• Assist with boarding process
• Assist with welcoming and announcement of new recruits
• Creating new employee pack (offer letter, contract of employment and the Company policies and procedures)
• Keep all staff files up to date, safe keeping of personnel records
• Checking of Statutory documents
• Daily upkeep of staff files and Sage HR information
• Communication of new promotions via email and Sage HR
• Assist with employee benefits administration
• Assist to facilitate staff wellness and staff annual initiatives
• Capture all leave transactions on SAGE HR on as soon as notified
• Monthly leave reports to be extracted from VIP to make sure all leave (Annual, Sick and Family Responsibility) are aligned
• Monthly distribution of leave report to Line Managers
• Keep track of all employee leave days so that no leave days get forfeited after annual leave cycle
• Notification of leave exhausted to Line Managers and employees
• Update Payroll Administrator with copies of relevant paperwork of new recruits
• Submission of medical aid transfer, new applications, and addition of dependents to be given to Payroll Manager upon new employee's first day
• Ensure Provident Fund and Medical Aid forms are completed correctly and hand to Payroll
• Liaise with Finance in Payroll changes such as leave, yearly increases and bonus, medical aid
• Generate leave report for Payroll Administrator to capture on VIP
• Terminations need to be captured on SAGE HR and VIP
• Assist to manage BEE process from the company side with BEE consultant, make sure all relevant documentation is correct and available
• Assist with Yearly submission of Skills Plan and Employment Equity plan
• Travel co-ordination for the Office, including, management of travel bookings arrangements
• Manage travel related matters such as travel insurance, visas and bookings, travel medicals
• Keeping track of visa and work permit expiration and coordinating timely renewal of these documents as required
• Annual reporting to the Department of Home Affairs
• Assist to generate monthly HR reports (headcount, recruitment, absenteeism, and work permits status)
• Daily communication with Directors and senior management, apply open door policy, understand company expectations
• Promote honesty, integrity, cooperation, team work, work place harmony, respect and individual advancement through motivation and positive encouragement

Receptionist at Eppixcomm Tech. (2014-05 – 2019)

• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering organisation
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organisation
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Organize meetings
• Tidy and maintain the reception area
• General administrative and clerical support to HR Department
• Scanning of HR documents to server
• Manage courier services both sending out and deliveries
• Assist HR Manager and Payroll Manager on projects
• Telephonic confirmation of employment

Volunteer Admin Assistance at LUCSA (2010-03 – 2013-04)

• Assist Project Officers (HIV/AIDS) with Youth Programme Admin
• Assist in public HIV/AIDS awareness campaign
• Distribution of food, condoms
• Assist in building initiatives in both church and communities
• Assist in facilitating of projects in remote areas
• Compile project reports

Claims Admin (Learnership) at SANLAM Sky Solutions (2009-02 – 2010-01)

• Handle queries assigned by call centre
• Aim for first time contact resolution
• Re – instatements of policies
• Initiate claims process
• Calculate refunds
• Policy Audits
• Funds Adjustments
• Allocations of Funds
• Following up on all queries whether they have been resolved or if there are possible delays and informing customers
• Create and maintain a positive, supportive, customer-oriented environment for all the organization and non-organization clients
• Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
• Keeping all appropriate documents correctly filed and up to date

Customer Service Team Lead Ambassador at Edgars Lakeside mall (2005-11 – 2009-01)

• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Achieve agreed sales
• Managing promotions
• Educating consumers about products
• Running own promotions
• Running new product launches
• Communicate product need and queries to Manager
• Ensure shelf health and appropriate housekeeping
• Check availability of all products and testing facilities in all promotional areas and take appropriate corrective action where necessary

Diploma in Travel and Tourism - Development and Training Strategies (2010 – 2010)

Certificate in Call Centre and Customer Care – Cornerstone (2006 – 2006)

Grade 12 (2005 – 2005)