Fuziwe Baliso

Configure and troubleshoot routers to maintain stable network connectivity. Monitor and resolve issues across GSM, Fibre, ADSL, Microwave, and Satellite networks. Perform network fault diagnostics and escalate to upstream providers when required.

Network Support at Metacom (2024-06 – Present)

• Configure and troubleshoot routers to maintain stable network connectivity.
• Monitor and resolve issues across GSM, Fibre, ADSL, Microwave, and Satellite networks.
• Perform network fault diagnostics and escalate to upstream providers when required.
• Monitor network outages, failovers, and performance for local and international clients.
• Collaborate with network engineering teams to ensure optimal network performance.
• Manage and resolve incidents using Jira ticketing system.

Internet Access Agent (Network Support) at Webafrica (2021-11 – 2024-05)

• Troubleshot fibre, ADSL, Wi-Fi, and LTE connectivity issues.
• Supported and resolved VoIP service issues.
• Diagnosed network faults and guided customers through technical resolutions.
• Worked with network infrastructure teams to escalate and resolve persistent issues.
• Provided technical support while maintaining high customer service standards.

Technical Service Desk Agent at Webhelp (2021-03 – 2021-10)

• Managed incident resolution and service requests using monitoring tools.
• Supported network-related issues through structured troubleshooting processes.
• Coordinated with internal teams and third-party vendors.
• Assisted in automation-driven issue resolution and service improvements.

Technical Support Agent at Cybersmart (2014-11 – 2016-04)

• Configured and supported fibre and ADSL connections.
• Performed router setup and troubleshooting.
• Managed DNS, domains, and user access.
• Provided printer and network device support.

IT Learner / Junior Network Engineer at Sun International (GrandWest Casino) (2017-01 – 2017-12)

• Assisted with network and telephony support in a Cisco-based environment.
• Supported installation, configuration, and maintenance of desktop, network, and peripheral systems.
• Assisted with user access management and Active Directory administration.
• Participated in infrastructure rollouts, application deployments, and project delivery.
• Performed help desk support, call monitoring, fault finding, and troubleshooting.
• Maintained CMDB records and followed ITIL-based change management processes.
• Supported backup operations, server support, and general network administration tasks.

A+ – Cape Peninsula University of Technology

CCNA – Cape Peninsula University of Technology

CCNP – Cape Peninsula University of Technology

Grade 12 – Luhlaza High School