Gabriel Abrahams
Front Office Manager
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About
To secure challenging experiences in the industry. To ensure that I push myself to my fullest potential.
Experience
Hospitality Intern - Protea Hotel by Marriott Breakwater Lodge
(2018-03 - 2019-01)
Key Responsibilities included work across multiple departments.
- Front Office
- Housekeeping Management
- Restaurant
- Chef 3 months
1st Year Hospitality Intern - Protea Hotel by Marriott Hilton KZN
(2019-01 - 2019-06)
Relocated back to Cape Town as the property left the Marriott Portfolio.
- 3-month chef duty
- 3-month waiter
1st year Intern - Protea Hotel by Marriott Fire and Ice
(2019-07 - 2019-12)
- Assisting in banqueting
- Waitering and assisting F&B manager with daily duties
Casual - EGD Enterprises
(2020-03 - 2020-09)
- Stock taking
- Site Management
Restaurant Waiter and Barman - Kloof Street hotel by Lionroars
(2021-10 - 2022-03)
- Waitering
- Assisting manager with stock taking
Guest Experience Agent - Kloof Street Hotel by LionRoars
(2022-04 - 2022-12)
Promoted to Guest Experience Agent.
- Handling check in and check outs
- Pitchecks
Assistant Front Office Manager - Kloof Street Hotel by LionRoars
(2023-01 - 2024-08)
Promoted to Assistant Front Office Manager.
- Assisting Manager with monthly reports and month end procedures
- Doing rosters
- Balancing house accounts
Front Office Supervisor - Protea Hotel by Marriott Seapoint
(2024-08 - 2024-11)
- Front office daily tasks
- Rostering
- Ensuring enrolment targets are met by the team
- Guest service
- Assisting the Front office manager
Hotel Duty Manager - Protea Hotel by Marriott SeaPoint
(2024-10 - 2025-05)
- Assisting all departments - Front office, Housekeeping and Security
- Championing guest service
- Checking of Arrival rooms
- Championing Guest Voice
Front Office Manager - Protea Hotel by Marriott SeaPoint
(2025-04 - 2026-04)
- Ensure warm, efficient check-in and check-out processes
- Handle VIP arrivals and special requests
- Resolve guest complaints and service recovery
- Monitor Guestvoice scores
- Maintain Marriott service standards
- Training of staff
- Managing house accounts
Education
Grade 12 - Portlands High School (2016)
Diploma - Hospitality Management - Cape Peninsula University of Technology Granger Bay (2019)
