Gabriella Mac Chambers

Results-driven Regional Warranty & Operations Manager with extensive experience across global automotive brands. Proven ability to manage multi-dealer operations, ensure OEM compliance, reduce financial risk, and lead high-performing teams. Recognised for rapid promotion into management, strong stakeholder engagement, and consistent delivery of KPI-driven results in high-pressure environments.

Regional Warranty Manager at MSXI (Ford South Africa) (2024-11 – Present)

• Manage warranty operations across multiple dealer groups (Hatfield, CMH, CFAO, SuperGroup, MMU)
• Oversee multiple automotive brands including Ford, Isuzu, Volvo, Honda, Fiat, Jeep, GWM, Citroen, Proton, Foton
• Conduct dealership audits, risk assessments, and compliance checks
• Lead and manage regional warranty specialists including recruitment and training
• Maintain OEM and dealership relationships and alignment on objectives
• Analyse high-risk claims and ensure correct processes are followed
• Provide strategic guidance to improve dealer KPI performance
• Handle disputes, escalations, and complex warranty issues
• Deliver performance reports and operational insights to management
• Ensure audit compliance and prevent financial chargebacks
• Provide onsite support and operational intervention where required

Warranty Specialist at MSXI (Ford South Africa) (2024-11 – Present)

Initial Role prior to promotion

• Assessed warranty claims, vehicle history, and job cards
• Approved and rejected claims in line with OEM policies
• Managed daily allocations, claim submissions, and invoicing
• Ensured dealerships remained compliant and audit-ready
• Guided technicians and service advisors on correct write-up procedures
• Monitored WIP, parts handling, DAS analysis, and reporting
• Prevented dealership chargebacks through process control
• Maintained dealer performance above required benchmarks (green status)

Service Advisor at Motus Renault Fourways (2023-11 – Present)

• Handled daily service bookings and customer scheduling
• Costed all cash, service plan, and warranty job cards
• Prepared and analysed workshop reports and monitored WIP continuously
• Managed CSI reports and ensured high customer satisfaction scores
• Prepared estimates and obtained authorisation for services and repairs
• Managed front-line customer interactions including check-in and check-out
• Conducted follow-up calls and provided regular customer updates
• Handled all administrative processes including job card audits
• Managed cash handling, invoicing, and account processing
• Achieved 110% of target within first month in role
• Maintained consistently high performance and CSI scores
• Successfully managed full front-line operations independently

Service Advisor at Mercedes-Benz Commercial (McCarthy Kunene) (2022-08 – 2023-08)

• Booked vehicles for servicing and repairs
• Opened job cards for internal, breakdown, and inter-dealer work
• Managed client communication (telephone and face-to-face)
• Prepared quotations and obtained approvals from customers and insurers
• Handled cash costing, receipting, and invoicing
• Managed fleet board operations and workshop coordination
• Handled towed-in vehicles and urgent repairs
• Ensured adherence to warranty and maintenance procedures
• Resolved customer queries and ensured service satisfaction
• Completed vehicle handovers and final client updates

Parts Administrator at Motus Isuzu Vereeniging (2021-08 – 2022-06)

• Managed reception and switchboard operations
• Handled customer queries and walk-in client assistance
• Processed cash transactions, receipting, and banking
• Captured invoices and managed stock releases
• Processed creditor invoices and maintained records
• Performed general administration including filing, reporting, and document preparation
• Compiled reports for management and recorded meeting minutes
• Coordinated events, catering, and dealership functions
• Managed stationery procurement and asset tracking
• Maintained office equipment records (copiers, fax machines)

Business Management

– El Tabernacle Christian College (2016)