Gaby Mncube

Dynamic and target-driven professional with extensive experience in business development, account management, and customer success across the technology, digital, and enterprise solutions sectors. Skilled in selling SaaS and digital transformation products, managing high-value client portfolios, and optimizing operational performance. Recognized for driving revenue growth, improving customer retention, and building long-term client partnerships through data-driven strategy, solution-based selling, and proactive account management.

Adept at working with cross-functional teams to deliver measurable impact in fast-paced, competitive environments.

Business Development Manager at Positron SE (2024-04 – 2025-12)

• Lead new business and account expansion initiatives across enterprise and SME clients.
• Drive client acquisition for marketing, digital, and SaaS-based technology solutions.
• Manage the full sales cycle, from prospecting and proposal development to negotiation and onboarding.
• Recruit and place top-tier marketing and sales talent with clients including MultiChoice, FNB, and JSE.
• Collaborate closely with internal HR and delivery teams to ensure seamless placements and high client satisfaction.
• Consistently meet and exceed revenue, placement, and retention targets through consultative selling and relationship management.

Account Manager at IOCO Digital Talent Services (2022-11 – 2024-03)

• Managed a portfolio of 100+ contractors across local and offshore markets.
• Handled end-to-end client recruitment from job scoping and talent sourcing to onboarding and contract renewals.
• Achieved R1 million+ revenue target in a financial year through strategic account growth and proactive client engagement.
• Built long-term client relationships, leading to increased retention and repeat business.
• Partnered with sales, marketing, and delivery teams to design recruitment campaigns for digital and IT clients.
• Improved client satisfaction scores by ensuring rapid turnaround times and high-quality candidate matches.
• Implemented CRM-based tracking, pipeline forecasting, and revenue reporting.

Recruitment Coordinator at IOCO Digital Resourcing (2018-10 – 2022-10)

• Supported the business development team with candidate sourcing, onboarding, and client coordination.
• Managed internal databases, timekeeping systems, and billing for contractors.
• Improved recruitment workflows and onboarding timelines, enhancing overall client delivery.

Project Administrator at EOH Microsoft Platform (2015-03 – 2018-09)

• Managed government IT migration projects for TUT, NHLS, and Department of Defence.
• Coordinated project schedules, budgets, and deliverables using MS Project and Visio.
• Supported cross-departmental communication to ensure timely delivery and compliance.

Sales and Call Centre Agent at Rage Shoes South Africa (2014-08 – 2015-03)

• Handled customer queries, resolved escalations, and promoted product add-ons to increase sales.

IT Intern at TCM Academy (2013-10 – 2014-07)

• Provided technical support for LAN/WAN infrastructure, security configurations, and troubleshooting.

Matric Certificate – Ponego Comprehensive School (2012)

N5 IT Essentials | CCNA in IT – TCM Academy (2013)

Project Management in Project Management – International Business Management Institute (Berlin) (2021)

Business Management and Communication Skills in Business Management – Wits Business School (Digital Campus) (2021)

MB-210: Microsoft Dynamics 365 Sales Functional Consultant Associate in Microsoft Dynamics 365 – Altron / Bytes Solutions (2020 – 2023)