Software Developer
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Over the past five years, I have designed, built, implemented and maintained a full software solution for a call center, using C#, HTML, MySQL, Remote MySQL, VoIP, SIP, Softphone and PBX. This solution includes Leads Front End, Sales Front End, Client Care Front End, full reporting on Sales, Lead usage, Client Care performance, Staff management system, Basic VoIP Phone integrated, and Full Database. The software gives a full report for individuals, individual departments, and management with strict procedures and follow-up checks including full audit trail.
The system orchestrates over 200,000 rows of data in various aspects of the business. All modules are driven by a C# Front end and a MySQL Database.
Data with more than 50 million rows of data, data mining the best possible lead base for optimum sales performance and creating various campaigns for the call center.
Software Developer at Gray Bennett Holdings (2018-04 – Present)
Develop and implement call center lead software with full database management and reporting systems.
Software at Multiplier (2014-03 – 2018-04)
Software development with knowledge of work phases, procedures and sales processes.
Financial Advisor at Multiplier (2014-03 – 2015-06)
Financial advisory services.
Salesperson at Outbonus (2010-12 – 2013-05)
Sales representative for short term insurance.
Client Service Representative at Momentum (2007-12 – 2010-03)
Assisted clients with investment changes and policy updates.
Graphic Artist at Q-Photo (2001-03 – 2007-06)
Photo editing, correction and image manipulation.
High School Matric in Office Practice - Economic and Legal Environment – Centurion College
High School Matric in Business Administration and Management, General – Centurion College (2000-01 – 2000-01)
