SOUTH AFRICAN
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Dynamic and detail-oriented professional with experience as a Line Operator, Call Centre Agent, and Operations Assistant, demonstrating strong organizational and communication skills. Proven ability to manage tasks efficiently in fast-paced environments while delivering exceptional customer service. Equipped with a Grade 12 education, an HR Diploma, and a Computer Studies N4 Certificate, bringing a solid foundation in human resources and technical proficiency.
Committed to contributing positively to team goals and improving operational processes.
LINE OPERATOR - Yekani - East London
(2016 - 2018)
Operated machinery and equipment on the production line, ensuring efficiency and quality standards. Monitored assembly processes, performed regular quality checks, and collaborated with team members to meet daily production targets. Maintained a clean and organized work area while adhering to safety protocols.
CALL CENTRE AGENT - Real People/DMC - East London
(2010-05 - 2016-03)
Conducted outbound calls to prospective clients. Managed customer inquiries and provided tailored solutions, while maintaining accurate records of interactions. Collaborated with team members to achieve daily targets and enhance overall customer satisfaction.
OPERATIONS ASSISTANT - Fuel44 - East London
(2009-01 - 2009-12)
Assisted in coordinating daily operations, managing schedules, and maintaining inventory records. Supported the team in streamlining processes, organizing documents, and ensuring compliance with company policies. Facilitated communication between departments to enhance workflow and improve overall efficiency.
OPERATIONS ASSISTANT - Boiler Fuel - East London
(2006-03 - 2008-12)
Provided administrative support by managing schedules, coordinating meetings, and handling correspondence. Assisted in project organization and execution, ensuring deadlines were met. Maintained office supplies and equipment, facilitated communication between departments, and contributed to a collaborative team environment.
Grade 12 - Grens High School (1999)
HR DIPLOMA - Human Resources - Damelin (2000 - 2001)
COMPUTER STUDIES N4 CERTIFICATE - Computer Studies - Ekuruleni WestFET (2003)
