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Dedicated Call Centre Manager, an expert in planning, developing and managing the entire Call Centre strategy. Highly skilled in resource planning and overseeing large teams of operators working within the Call Centre. Able to provide specialist coaching and assistance to Call Centre agents on an ongoing basis to elevate the Call Centre department efficiency.
I have vast experience in call centre management in both sales and customer services. I am skilled in coaching, staff training, motivation, problem solving and performance management. I have also worked in debt collection as a supervisor.
Certificate in Wealth Management NQF5, RE1 Key Individual, RE5 Representative, COB in long term Insurance and higher diploma in marketing management.
