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Results-driven customer operations and admin professional with experience across collections, customer service, and education support environments. Proven ability to manage high-volume calls, recover outstanding debt, and resolve complex queries while maintaining strong client relationships. Skilled in CRM systems, data accuracy, and administrative coordination, with a track record of meeting targets in fast-paced settings.

Educator Assistant at Tsietsi Mashinini Primary School (2024-04 – 2024-11)

• Supported teachers with lesson preparation, classroom management, and daily administrative tasks.
• Assisted learners with reading, writing, and basic numeracy to improve academic performance.
• Supervised students during lessons, breaks, and school activities to ensure a safe environment.
• Provided one-on-one support to learners needing extra academic assistance.

Customer Service Agent & Debt Collection at Risima Shared Services (2021-02 – 2024-02)

• Managed high-volume outbound collections and inbound queries using VICI Dial, focusing on municipal accounts (water billing and related services).
• Engaged customers with overdue municipal bills, negotiating realistic promise-to-pay arrangements and structured repayment plans.
• Captured detailed interaction notes, payment commitments, and account updates on Swordfish CRM for accurate tracking and follow-ups.
• Investigated and resolved water billing queries, meter discrepancies, and account disputes to facilitate payment resolution.
• Re-engaged defaulting and non-responsive customers through strong objection handling and rapport-building techniques.

Collections Agent at Rage Head Office (2020 – 2021)

• Managed collections on retail store accounts, following up on overdue balances via outbound calls and digital channels.
• Engaged customers to secure immediate payments or structured payment arrangements aligned to company policies.
• Reviewed account histories, purchase activity, and payment behaviour to tailor collection strategies.

Clerk Assistant at Lejoeleputsoa Primary School (2018 – 2020)

• Provided administrative support by capturing learner data, updating records, and maintaining organised filing systems.
• Assisted with daily school operations, including handling enquiries from parents, staff, and visitors.
• Managed documentation such as attendance registers, learner files, and official school correspondence.
• Supported the preparation of reports, letters, and internal documents using basic office systems.

Diploma in Human Resources – Alison (2024)

Strategic Human Resources and Development – Alison (2024)

Office Administration (NQF Level 4) in Office Administration – South West Gauteng College (2017)