Gezani Calvin

Quality Management Systems | Auditing | Customer Services | Contact Centre Management

Talent

Midrand, GautengMember since April 28, 2026

Quality Management SystemsAuditingCustomer ServicesContact Centre ManagementMS WordMS ExcelMS PowerPointMS ProjectProblem SolvingTime managementSafety & Risk managementTeam PlayerCoaching & Mentoring

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Quality Management SystemsAuditingCustomer ServicesContact Centre ManagementMS Word

About

Both results and production focused, innovative, highly motivated, ethical and professional, with a track record and experience in Customer Service Management, Auditing, Contact Centre Management in the aviation environment/industry. To apply and practice best Customer Services Principles that will improve organizational performance, and customer base, customer satisfaction, build-long term relationships and to assist organizations to minimise operational costs and wastage. With a combination of Quality Management and Auditing to ensure teamwork cohesion, innovation, excellence, sustainability and transparency, leading to improved efficiency and effectiveness of the team, and continuous improvement in quality and compliance with legislation, for the safety of both team members and clients.

Experience

Team Leader - MENZIES AVIATION - OR Tambo Int. Airport, Gauteng

(2008-01 - 2025-05)

Manage all call Centre resources
Quality Management Systems
Auditing
Capturing RSMS of SLA, filling and assisting customer to fill claim report
Coordinate meetings between airlines and the company, proactive engagement and give them update
Manage the training and assisting staff with E-learning
Operational oversight Full understanding of health and safety (OHS Act, Act 85 of 1993)
Managing risks and ensuring regulatory compliance through Consistent practices and reporting
Managing terminal arrival and departure time
Investigate all complaints received and provide feedback on investigation
To assist in viewing video footage, obtaining statements
To heighten security in problematic areas
Responding to security related incidents