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I work mostly as a night shift receptionist in the hospitality industry and my main duties are as follows:
Greeting the guests and assisting them with the check-in and check-out process.
Taking bookings by phone, email, or walk-ins and recording all details in our online system.
Dealing with guest complaints or issues in a timely and professional manner
Liaising with housekeeping staff to ensure rooms are available for check-in
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Maintain updated records of bookings and payments
Employer: Sea Point INN Hotel
Position Held: Night Shift Receptionist
Reason of leaving: I have started university
Position Held: Night Shift Supervisor and Receptionist
Reason of Leaving: The hotel closed down after Lockdown (COVID)
Position Held: Quality Control assistant manager and testing supervisor
Reason of Leaving: Contract Ended
Subjects Passed (2013 - 2014): French, English, social economic, End user computer, Management and communication.
Institution Cape town Damelin College
Subjects Passed (2016 - 2017): Business management A and B, business communication,
End user computer, business mathematic, accounting, Business marketing. Principals of business law, Economics, Management 2 and 3, human resources 1,2 and 3 concept of Management computing.
Qualification higher diploma in Human resources
Subjects strategic models and framework for HR competencies, implementing HR strategy.
