Gift Mpho

Results-driven Quality Controller and Food Safety professional with over 4 years of progressive experience within the food manufacturing industry, including experience as a Quality Controller and Factory Technologist. Experienced in quality control, food safety, GMP inspections, internal auditing, FSSC 22000 audit support, non-conformance management, corrective actions, traceability and mock recalls, allergen management, shelf-life evaluation, customer complaint investigations, product inspections and staff training. Proven ability to identify quality deviations, isolate non-conforming products, investigate quality concerns and implement corrective actions to ensure products meet food safety and quality requirements.

Previous experience as a Factory Technologist supervising five QC floor technicians and three students, coordinating quality activities and working closely with Production Supervisors and Production Management. Currently working as a Quality Controller at RCL Foods Sunbake Bakery, responsible for monitoring food safety and quality requirements within a high-volume food manufacturing environment. Holder of a National Diploma in Food Technology from the University of Johannesburg.

Quality Controller at RCL Foods - Sunbake Bakery (2026-01 – Present)

• Perform daily quality and food safety inspections, including GMP, hygiene, PPE, glass and hard plastic, and equipment integrity checks.
• Monitor production processes to ensure products consistently meet required quality and food safety specifications.
• Identify and report out-of-specification results and initiate appropriate corrective actions.
• Conduct internal audits and GMP inspections and follow up on identified deviations.
• Investigate customer complaints and support corrective actions.
• Maintain and support the site's traceability and product recall system.
• Monitor pest management activities and escalate food safety concerns.
• Monitor the quality of water used within the manufacturing facility.
• Ensure microbiological and chemical testing is completed according to schedule and investigate deviations where required.
• Review and update product specifications when necessary.
• Provide food safety and quality training to employees.
• Support the management of food safety requirements throughout processing operations.
• Facilitate toolbox talks and participate in Gemba walks to promote a strong Quality and Food Safety culture.
• Maintain accurate quality and food safety information on the SHEQX system.
• Work closely with Production and Quality teams to resolve quality deviations and prevent the release of non-conforming products.
• Quality Improvement Example: Identified an underweight bread deviation during production and conducted additional weight checks to establish the extent of the problem. Affected products were isolated to prevent dispatch, Production was informed, and an NCR was raised for Maintenance to investigate and correct the divider.
• Following repairs and adjustments, product weights were monitored to verify that they had returned to specification. Increased monitoring frequency was also requested to ensure the corrective action remained effective and deviations could be identified earlier.

Factory Technologist at In2Food Snacks Factory (2024-05 – 2025-11)

• Coordinated quality and food safety activities within the manufacturing environment.
• Supervised five QC floor technicians and three students, ensuring quality inspections and sampling activities were completed effectively.
• Managed corrective actions arising from audit findings and quality deviations.
• Supported FSSC 22000 external audits and pest-control audits.
• Conducted and supported traceability and mock recall exercises.
• Managed non-conformances and followed up on corrective actions.
• Supported New Product Development (NPD) projects from a quality perspective.
• Conducted shelf-life evaluation projects and monitored product quality throughout the evaluation period.
• Managed allergen controls and foreign-object control requirements.
• Ensured scheduled QC samples were collected and submitted appropriately.
• Coordinated product sample delivery and collection with external laboratories.
• Monitored equipment calibrations and repairs.
• Conducted food safety and quality training for employees.
• Promoted and maintained a strong food safety culture.
• Monitored cleaning chemical usage and cleaning-equipment integrity.
• Ensured compliance with FIFO and FEFO requirements.
• Investigated and handled customer complaints.
• Worked closely with Production Supervisors and Production Management to maintain consistent product quality.
• Ensured availability of required quality consumables.

Quality Controller at In2Food Snacks Factory (2021-12 – 2024-05)

• Conducted routine quality control tests and product inspections.
• Performed salt analysis using an auto-titrator.
• Conducted moisture analysis on finished products.
• Calibrated and verified measuring instruments before use.
• Monitored and recorded critical product and process information, including weights, temperatures, moisture content and quantities inspected.
• Identified and rejected products or materials that failed to meet specifications.
• Conducted plant hygiene, glass and foreign-body inspections.
• Reported non-conformances to Production Supervisors and supported corrective actions.
• Collected product samples for retention and laboratory testing.
• Completed quality documentation required to support testing and inspection procedures.
• Logged and analysed quality data.
• Followed Good Laboratory Practice (GLP) requirements.
• Trained production employees on quality requirements.
• Monitored housekeeping and hygiene standards within production areas.

National Diploma in Food Technology – University of Johannesburg (2018 – 2023)

National Senior Certificate in Matric – Mmametlhake High School (2017)