Glen Nyembe

Skilled and experienced customer service, sales and retentions consultant. I help customers better understand the products and services that they spend their money on

Customer Retentions Advisor - Business Process Outsourcing Company

• Retaining Vodacom customers who wish to terminate their contracts.
• Advisor customer on products and package tailored to their needs.
• Cold calling on non-Vodacom clients to convert them to Vodacom contracts (On-biller).
• Educate customers on trends in the telecommunications environment.
• Ensure that all quires are handled within a specific timeframe (SLA).
• Working in highly pressurized environment with high performance targets.
• Working on the following systems (Connex one Dialer, IWS, Ms Office, Vodacom GAAP, Vodacom M2, C3D Comms).

Osizweni Secondary School, Mpumalanga

National Matric Certificate