Glen Nyembe
Customer service
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since October 16, 2023
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About
Skilled and experienced customer service, sales and retentions consultant. I help customers better understand the products and services that they spend their money on
Experience
Customer Retentions Advisor - Business Process Outsourcing Company
- Retaining Vodacom customers who wish to terminate their contracts.
- Advisor customer on products and package tailored to their needs.
- Cold calling on non-Vodacom clients to convert them to Vodacom contracts (On-biller).
- Educate customers on trends in the telecommunications environment.
- Ensure that all quires are handled within a specific timeframe (SLA).
- Working in highly pressurized environment with high performance targets.
- Working on the following systems (Connex one Dialer, IWS, Ms Office, Vodacom GAAP, Vodacom M2, C3D Comms).
Education
Osizweni Secondary School, Mpumalanga
