Glory Motaung

Highly motivated and energetic individual seeking a challenging opportunity where I can utilise my skills, experience, and passion for customer service and sales. I aim to contribute positively to an organisation that values hard work, growth, and responsibility while enhancing my professional development.

Outbound Sales Representative - MK Marketing

(2023-03 - 2024-01)

• Promoted and sold insurance products through cold calling and field sales
• Built and maintained strong client relationships through honest and proactive communication
• Conducted presentations, handled objections, negotiated deals, and finalised contracts
• Consistently met and exceeded weekly and monthly sales targets

Telesales Agent - Le Morgan Direct Marketing

(2024-04 - 2024-12)

• Sold homeware products telephonically to existing customers
• Offered products on both cash and credit terms
• Identified customer needs and ensured satisfaction through effective negotiation and problem-solving
• Maintained strong client relationships by prioritising customer needs and delivering excellent service

Customer Service Representative (Postpaid & Prepaid) - MTN

(2025-04 - 2026-04)

• Handled inbound calls, assisting customers with general and account-related queries
• Provided accurate information while ensuring First Call Resolution (FCR)
• Managed complaints effectively within required turnaround times
• Escalated unresolved issues appropriately while maintaining professionalism and customer trust
• Used empathy and reassurance to build long-term customer relationships

Grade 12 (Matric) - Mountain View High School (2022)