Godslove Mntambo

Detail-oriented and dependable administration and operations professional with experience in emergency dispatch, customer service, data capture, office administration, stock control, sales and client coordination. Experienced in handling high-pressure environments, responding to emergency calls, coordinating ambulance dispatches, communicating with families and hospitals, processing authorisations, maintaining accurate records and supporting operational teams. Strong computer literacy with experience using administrative, customer relationship and healthcare information systems.

Known for excellent communication, attention to detail, problem-solving ability and the ability to remain calm and organised under pressure.

Dispatch Controller at OneRescue Ambulance (2025-05 – 2026-06)

• Monitor and manage ambulance crews, including availability, assignments, movements and equipment readiness.
• Respond promptly and professionally to emergency calls and social media messages, following established procedures.
• Evaluate medical emergencies, determine the assistance required and dispatch the nearest available ambulance team.
• Maintain continuous communication with dispatched teams to track progress and provide updates.
• Inform and update patients' relatives or next of kin with critical case information.
• Arrange hospital admissions and secure required medical-aid authorisations for primary and transfer cases.
• Use internal systems to track medical assistance requests and maintain accurate paper and electronic records.
• Manage medical-stock requests from paramedics and support ambulance readiness.
• Maintain confidentiality and comply with POPIA and internal policies while working with sensitive information.

Media Planner at Dotcom Africa (2024-06 – 2025-04)

• Developed and executed digital media plans across various platforms to optimise client reach and engagement.
• Coordinated voice-over projects and managed advertising sales.
• Researched potential business clients and offered tailored media services through direct outreach.
• Provided professional customer service and maintained client relationships.

Customer Care Executive at Telkom Agies (2023-09 – 2024-03)

• Handled inbound billing and account-update enquiries and provided accurate solutions.
• Used CRM and SFE systems to manage customer information and escalated complex issues appropriately.
• Advised customers on products and services while maintaining professional communication.

Data Capture at Ntuzuma Clinic (AIDS Healthcare Foundation) (2020-05 – 2020-09)

• Captured and updated ART patient information on Tier.net and maintained accurate records.
• Assisted with tracking patients lost to follow-up.
• Compiled weekly PPR reports and maintained blood-result and medication records.

Data Capture (Volunteering) at Isipingo Clinic (2020-02 – 2020-04)

• Entered and maintained TB and ART patient information in databases.
• Generated daily reports and handled email and telephone communication.
• Performed administrative duties including photocopying and issuing patient documents.
• Used Tier.net, DHIS and TrakCare (NHLS) to support patient records, test-result verification and transfers.

ETQA Administrator at Chamdor Driver Training Academy (2016-06 – 2017-09)

• Assisted with training programmes, schedules, classrooms and venues.
• Conducted learner recruitment and interviews.
• Maintained learner information and submitted training reports.
• Supported learner administration and issue resolution.

Certificate in Office Administration – International Academy

ICDL in Full Computer Package – International Academy

Certificate in Professional Driving Certificate – Chamdor Driver Training Academy

Driver's Licence in Code 10 (C1)