Gomolemo Tabane

With a strong background in manufacturing and customer service, I am confident that my leadership abilities and technical expertise make me a valuable asset to the team. In my current position as a Stock Manager and Production Supervisor at Royal Memorials, I have successfully led cross-functional teams to achieve production targets, maintain high-quality standards, and implement cost-saving strategies. I take particular pride in enhancing inventory accuracy and operational efficiency through effective communication, data-driven decision-making, and proactive problem-solving.

My ability to identify workflow challenges and develop practical solutions has consistently improved productivity and customer satisfaction. My previous experience at Royal Funerals and Keller Williams Infinity further strengthened my skills in logistics, communication, and customer relationship management skills. I continue to apply in managing teams and maintaining strong client relations.

In addition, I possess a solid understanding of health and safety in civil engineering. I am seeking an opportunity with an organization that values growth, innovation and collaboration, one that allows me to contribute meaningfully while continuing to develop my skills. I am eager to bring my commitment to excellence, attention to detail, and hands-on leadership to your organization.

Stock Manager/Production Supervisor - Royal Memorials

(2020-02)

• Help manufacturing staff achieve sales goals by communicating expectations.
• Lead planning, monitoring, and evaluating job results.
• Assist with compiling risk assessment reports.
• Enforce company policies and guidelines.
• Facilitate the recruitment of new employees and training of all employees.
• Assist workers by offering growth opportunities.
• Implement cost-saving strategies and techniques.
• Ensure that production plans are completed by a certain time.
• Contact appropriate sources for repair issues.
• Resolve issues and disputes between manufacturing employees.
• Create and maintain production schedules.
• Evaluate the condition of production equipment.
• Maintain a clean and safe environment for all workers.
• Compile and analyze production records.
• Maintain stock & records.
• Ensure stock and production equipment is stored securely.
• Prepare stock in pallets and containers for prompt dispatch.
• Generate various reports dated driven decisions using Excel, enhancing data analysis capabilities.
• Identify areas of waste and implement cost-saving solutions that meet business and customer needs.
• Applied effective problem-solving skills to address customer concerns and inquiries.
• Obtain feedback from customers to improve service experience.
• Resolve or escalate customer issues for high levels of satisfaction.

Driver - Royal Funerals

(2015-02 - 2019-07)

• Carried out vehicle checks and organized repairs to achieve timely resolution.
• Staying calm in emergency driving situations. Prioritizing safety of passengers and other drivers.
• Offered flexible working patterns to meet peak business demands.
• Followed safe driving practices for safety of fellow travelers and passengers.
• Cleaned vehicle's interior and exterior to meet high presentation standards.
• Communicated clearly with dispatch center about route changes and customer issues.
• Carried out complex maneuvers in busy, high-pressure environments.

Call Centre Agent - Keller Williams Infinity

(2014-06 - 2015-01)

• Built positive customer rapport through friendly, professional communication.
• Prepared letters, Information sheet and order documentation and distribute to clients.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Facilitated strategic decision-making by producing accurate, comprehensive end of shift reports.

Health & Safety in Civil Engineering N5 - Pretoria Technical College

Matric - Holy Trinity School (2013)