Goonam Pillay
Customer Service Team Leader
Talent
Durban, eThekwini Metropolitan MunicipalityMember since March 1, 2023
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About
I am a senior team manager with ten years of experience in the industry. I have outbound sales, customer service, and merchant operations experience. I also have coaching and development experience. I am looking to join a dynamic organization that helps me grow into operations management.
Experience
Capability BPO - Customer Service/Merchant Operations Team Leader
July 2019-present
Working with EMEA/APAC merchants and customers providing support on chat/email and phone
Troubleshooting technical queries
Salesforce/Zendesk experience
Escalations ticket handling
Coaching and day-to-team operations
Education
Matriculated in 1997 with a Diploma in Journalism
