Grace Vukeya

A dedicated and hardworking multi-skilled Customer Service professional with experience in front desk, cashier, bar, and cleaning duties. Known for excellent customer service, accuracy with cash handling, and ability to work under pressure. Seeking to contribute my reliability, positive attitude, and strong work ethic.

Multiskilled customer service - Goldrush Bingo

(2022-07 - 2025-04)

• Welcomed guests and handled check-ins/check-outs with a professional and friendly approach
• Responded to guest inquiries in person and on phone, resolved complaints efficiently
• Managed bookings, room allocations, and maintained front desk records accurately
• Coordinated with housekeeping, bar and kitchen teams to ensure smooth guest service
• Processed cash, card and EFT payments using POS system with 100% accuracy
• Balanced and reconciled daily takings, prepared cash-up reports at end of shift
• Issued receipts and invoices and handled refund/exchanges according to policy
• Reduced customer queue time by 50% by suggesting additional till during peak hours
• Prepared and served beverages to customers while following health and safety standards
• Operated bar POS, handled cash transactions and stock control
• Maintained cleanliness of bar area and ensured shelves were stocked
• Provided excellent customer service and upsold specials to increase sales
• Ensured front desk, dining and public areas were clean, tidy and hygienic at all times
• Followed health, safety and company policies to maintain a safe environment
• Assisted with restocking supplies and supporting other departments during busy periods

High School - Sebalamakgolo High School (2018)

Basic computer literacy - Information Technology - Mopani south east TVET College (2021)