Graham Gilbert

Senior WordPress Support Specialist with 10+ years of experience in WordPress development, hosting environments, and customer support. Skilled in troubleshooting complex issues with Divi, Elementor, and Gutenberg, DNS/domain mapping, and performance optimization. Strong hands-on expertise in cPanel, PHPMyAdmin, and SQL database migrations, combined with a client-first approach and clear communication skills.

CampusPress & Edublogs (Remote) Technical Support Specialist 2022 - PRESENT

• Provided premium WordPress Multisite support for schools and universities worldwide. 
• Resolved advanced issues, including Divi Builder/ Divi Theme module styling, layout conflicts, and responsiveness bugs. 
• Supported DNS, domain mapping, and SSL certificates. 
• Collaborated with global teams via Slack, Jira, and HelpScout to resolve escalations quickly. Guided clients through modern block workflows, boosting adoption of the block editor. 

• Built and managed WordPress websites for SMEs using Elementor and Gutenberg-first designs. 
• Managed hosting via cPanel: DNS setup, SSL, email, and backups. 
• Performed MySQL imports and SQL queries in PHPMyAdmin to complete migrations (updating WP tables from localhost to live domains). 
• Implemented caching, image optimization, and plugin streamlining to improve site performance.
• Trained clients and produced documentation, reducing repeat support queries by 40%. 

• Relationship Executive / Private Banker / Team Leader Managed high-value client portfolios and lending documentation under FICA compliance. 
• Analyzed financial statements to assess business creditworthiness. 
• Built strong foundations in administration, compliance, and client relationship management, transferable to support-focused technical roles. 
• Led teams of sales and service targets while building trust-based relationships

1. Cape Peninsula University of Technology BTech Degree in IT: Specialization in Software Development - COMPLETED IN 2015.
2. Gordon’s Institute of Business Science (University of Pretoria): Nedbank Leadership and Development Programme - COMPLETED IN 2007
3. Cape Peninsula University of Technology National Diploma in Banking - COMPLETED IN 2002