Graham Gilbert

Full Stack Web Developer

Talent

Cape Town, City of Cape Town500 ZAR/hourMember since 14 October 2025

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technical support specialistwordpress support specialistweb developer wordpress developerwebsite management

About

Senior WordPress Support Specialist with 10+ years of experience in WordPress development, hosting environments, and customer support. Skilled in troubleshooting complex issues with Divi, Elementor, and Gutenberg, DNS/domain mapping, and performance optimization. Strong hands-on expertise in cPanel, PHPMyAdmin, and SQL database migrations, combined with a client-first approach and clear communication skills.

Experience

CampusPress & Edublogs (Remote) Technical Support Specialist 2022 - PRESENT

Provided premium WordPress Multisite support for schools and universities worldwide.
Resolved advanced issues, including Divi Builder/ Divi Theme module styling, layout conflicts, and responsiveness bugs.
Supported DNS, domain mapping, and SSL certificates.
Collaborated with global teams via Slack, Jira, and HelpScout to resolve escalations quickly. Guided clients through modern block workflows, boosting adoption of the block editor.

G Web Design Founder / Web Developer 2015 - PRESENT

Built and managed WordPress websites for SMEs using Elementor and Gutenberg-first designs.
Managed hosting via cPanel: DNS setup, SSL, email, and backups.
Performed MySQL imports and SQL queries in PHPMyAdmin to complete migrations (updating WP tables from localhost to live domains).
Implemented caching, image optimization, and plugin streamlining to improve site performance.
Trained clients and produced documentation, reducing repeat support queries by 40%.

ABSA Business Bank & Nedbank 2007 - 2015

Relationship Executive / Private Banker / Team Leader Managed high-value client portfolios and lending documentation under FICA compliance.
Analyzed financial statements to assess business creditworthiness.
Built strong foundations in administration, compliance, and client relationship management, transferable to support-focused technical roles.
Led teams of sales and service targets while building trust-based relationships

Education

Cape Peninsula University of Technology BTech Degree in IT: Specialization in Software Development - COMPLETED IN 2015.
Gordon’s Institute of Business Science (University of Pretoria): Nedbank Leadership and Development Programme - COMPLETED IN 2007
Cape Peninsula University of Technology National Diploma in Banking - COMPLETED IN 2002