Grant Tala
Gaming floor Manager - Slots
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About
I am a multitalented and highly motivated business professional with 16 years proven experience working in Sales, customer service, marketing, and VIP services and HR (training, employees wellness, and ER (hearings, both chairing and initiating. Currently working as a Gaming Floor Manager at Sun International (Grand West Casino and entertainment World), where I am responsible for the slot’s operations, shifts and staff management, financial control, relationship management and I am also very strong in HR, ER and training which amongst others involve initiating hearings, chairing hearings, and staff motivation.
Experience
Period May 2023 – Currently
Position Gaming Floor Manager
Years in Company 17 Years
Duties:
- Manages the day to day delivery of the slots or tables floor operation and team.
- Ensuring all operational efforts achieve the organizational strategies and objectives.
- Maximising customer satisfaction.
- Managing the shifts.
- Responsible for financial control.
- Authorise spend in line with budget.
- Responsible for relationship management.
- Ensures that guests are treated with courtesy and respect always.
- Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
- Implement marketing and promotions.
- Manage interdepartmental relations.
- People management and development.
- Chairing and initiating hearings
- Staff motivations
- I am involved in staff events, and we have created the following annual staff events since I started.
- Annual Staff Golf event
- Annual Pool Tournament
- Annual Indoor Games
- Annual Obstacle course
- Running club
Period February 2017 – April 2023
Position Gaming Floor Manager
Company Sun International – Golden Valley
Period November 2006 – January 2017
Position Gaming Floor Manager & VIP Liaison
Duties:
- Manages the day-to-day delivery of the slots or tables floor operation and team.
- Ensuring all operational efforts achieve the organizational strategies and objectives.
- Maximising customer satisfaction.
- Managing the shifts.
- Responsible for financial control.
- Authorise spend in line with budget.
- Responsible for relationship management.
- Ensures that guests are treated with courtesy and respect always.
- Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
- Implement marketing and promotions.
- Manage interdepartmental relations.
- People management and development
- Golf (which I also participate with own handicap)
- Rugby events
- Wine tours
- Fishing trips
- Boat trips
- VIP Lunch and Dinners
- Game Drives
- Shows
Education
Institution University of Witwatersrand
Qualification Principles of Project Management
Year 2021
Institution University of Witwatersrand
Qualification Managing the Finances of a Business Operation
Year 2021
Institution University of Stellenbosch
Qualification Coaching for performance
Year 2018
Institution University of Johannesburg
Qualification Higher Certificate in Business Management
Year 2022
Institution University of Johannesburg
Qualification Advance Diploma in Business Management
Year Currently (2023) – Current not done
Institution Hex Valley Secondary School
