Grant Tala

I am a multitalented and highly motivated business professional with 16 years proven experience working in Sales, customer service, marketing, and VIP services and HR (training, employees wellness, and ER (hearings, both chairing and initiating. Currently working as a Gaming Floor Manager at Sun International (Grand West Casino and entertainment World), where I am responsible for the slot’s operations, shifts and staff management, financial control, relationship management and I am also very strong in HR, ER and training which amongst others involve initiating hearings, chairing hearings, and staff motivation.

Period May 2023 – Currently

Position Gaming Floor Manager

Years in Company 17 Years

Duties:

• Manages the day to day delivery of the slots or tables floor operation and team.
• Ensuring all operational efforts achieve the organizational strategies and objectives.
• Maximising customer satisfaction.
• Managing the shifts.
• Responsible for financial control.
• Authorise spend in line with budget.
• Responsible for relationship management. 
• Ensures that guests are treated with courtesy and respect always.
• Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
• Implement marketing and promotions. 
• Manage interdepartmental relations.
• People management and development.
• Chairing and initiating hearings
• Staff motivations
• I am involved in staff events, and we have created the following annual staff events since I started.
• Annual Staff Golf event
• Annual Pool Tournament
• Annual Indoor Games
• Annual Obstacle course
• Running club

Period February 2017 – April 2023 

Position Gaming Floor Manager

Company Sun International – Golden Valley

Period November 2006 – January 2017 

Position Gaming Floor Manager & VIP Liaison

Duties:

• Manages the day-to-day delivery of the slots or tables floor operation and team.
• Ensuring all operational efforts achieve the organizational strategies and objectives.
• Maximising customer satisfaction.
• Managing the shifts.
• Responsible for financial control.
• Authorise spend in line with budget.
• Responsible for relationship management. 
• Ensures that guests are treated with courtesy and respect always.
• Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
• Implement marketing and promotions. 
• Manage interdepartmental relations.
• People management and development

• Golf (which I also participate with own handicap)
• Rugby events
• Wine tours
• Fishing trips
• Boat trips
• VIP Lunch and Dinners
• Game Drives
• Shows

Institution University of Witwatersrand 

Qualification Principles of Project Management

Year 2021

Institution University of Witwatersrand

Qualification Managing the Finances of a Business Operation

Year 2021

Institution University of Stellenbosch 

Qualification Coaching for performance

Year 2018

Institution University of Johannesburg

Qualification Higher Certificate in Business Management

Year 2022

Institution University of Johannesburg

Qualification Advance Diploma in Business Management

Year Currently (2023) – Current not done

Institution Hex Valley Secondary School

Qualification Matric