Grenville Kathan

With a total of 20 years of working experience in various industries such as operating / customer service /management /stores & warehousing, I am known to be a dedicated individual. My most recent role has allowed me to be actively involved with my team. I enjoy a hands-on approach at the same time being a logical thinker striving for customer satisfaction.

WAREHOUSE AND LOGISTICS SUPERVISOR AT TITAN CARGO (2022-07 – 2026-05) Depot management and people supervision including health and safety enforcement, process compliance and documentation.

• Allocate staff and equipment to picking, receiving, dispatch and return zones • Monitor adherence to shift plans, targets and loading windows • Adjust resourcing dynamically to address volume spikes or bottlenecks • Supervise the correct execution of binning, stock rotation, picking sequence and put-away rules • Stock management, authorize stock movements and escalate discrepancies to the Inventory Controller • Conduct daily floor walks to validate stock integrity and physical accuracy • Monitor loading performance and identify improvement opportunities

WAREHOUSE ASSISTANT AT TITAN CARGO (2020-10 – 2022-06) Prepared orders for shipment by picking, packing, and labelling merchandise • Cleaned and maintained warehouse in compliance with OSHA safety standards • Alternate goods in inventory by observing the first-in and first-out approach to keeping shelves organized and properly stocked • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval • Received and processed incoming stock to keep inventory levels accurate and up-to-date

WAREHOUSE CONTROLLER AT BSC BRAKECORE (2020-07 – 2020-10) • Checked packages and merchandise for damage and notified vendors • Simplified shipping and receiving processes for improved workflow • Compared shipments received with purchase orders to cross-reference goods ordered with goods received • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction • Always kept the warehouse up to safety and health regulations

SUPERVISOR at DOLLAR THRIFTY CAR RENTAL O.R TAMBO INTL AIRPORT (2017-02 – 2020-06) • Devised processes to boost long-term business success and increase profit levels • Identified and resolved unauthorized, unsafe, or ineffective practices • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines • Set, enforced, and optimized internal policies to maintain responsiveness to demands • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies • Oversaw appointment scheduling and itinerary coordination for both clients and personnel • Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager

RENTAL agent at DOLLAR THRIFTY CAR RENTAL O.R TAMBO INTL AIRPORT (2014-11 – 2017-01) • Resolved customer disputes to maintain positive relationships and increase customer base • Collected payments and security deposits • Handled maintenance and repair requests to keep vehicles in good condition and maintain customer satisfaction • Accommodated last-minute requests to address the needs of guests, achieving top guest satisfaction and repeat business • Determined clients' needs and helped select appropriate rentals fulfilling requirements • Provided callers with product and customer service information to foster brand loyalty • Managed multiple tasks in a high-volume environment

STOCK CONTROLLER at VOLVO AUTO BALTIC EAST RAND (2014-08 – 2014-11) • Determined and performed appropriate adjustments of authorized stock levels • Evaluated incoming shipments for quality issues and processed unacceptable materials for return • Answered customer questions and provided detailed product information • Performed inventory control, such as counting and stocking merchandise • Maintained effective team member communication STOCK CONTROLLER at REPUBLIC BUS & TRUCK - TATA (2014-02 – 2014-05) • Determined and performed appropriate adjustments of authorized stock levels • Monitored tasks and staff assignments to deliver projects under budget and on-time • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns • Received new stock and input values into the computer system • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels

MACHINE OPERATOR at BELGOTEX FLOORING (PTY) LTD (2010-01 – 2014-01) • Maintained equipment performance by lubricating and cleaning components • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems • Operated machining equipment safely with a team of operators • Updated daily production logs and informed management of production incidents or non-conformance issues • Set up and ran machinery to produce exceptional products for industrial needs • Complied with company and OSHA safety rules and regulations • Replenished materials and supplies as needed to maintain production

Certificate in ELECTRO PNEUMATICS – FESTO (PTY) LTD (2013-10)

Certificate in BASIC FLEET MAINTENANCE – BRIDGESTONE TRAiNING ACADEMY (2006-08)

Matriculation – WOODLANDS SECONDARY SCHOOL (2003-12)