Gugu Mabaso

I am a highly motivated and detail-oriented professional with experience in administrative support and office management. Skilled in handling multiple tasks efficiently while maintaining high levels of accuracy and professionalism. I adapt to utilizing technology to streamline processes and improve productivity. Committed to continuous learning and professional development also possess great organization skills with the ability to work efficiently and meet tight deadlines.

Intern – Client Service Administrator at Aon South Africa (2022-01 – 2025-12)

• To assist with the capturing of new business and renewals, follow up on outstanding requirements with SLA.
• Validate all types of instructions processed in the platform administration systems for quality, data integrity, accuracy, completeness and process and legislative conformance, within the service level goals.
• Confirm all processed instructions to clients and financial advisers, adhere to all operational processes and minimize operational errors.
• To QA all submitted business, to assist the Sales Manager

Learner – Mobile Sale Consultant at Nedbank (2018-01 – 2019-12)

• Building rapport with customers, understanding their needs, and recommending appropriate products and services.
• Guiding customers through the sales process, from initial consultation to contract signing and after-sales support.
• Meeting or exceeding sales quotas and other performance metrics.
• Developing and maintaining strong relationships with customers to foster loyalty and repeat business.

Sales Consultant at Blue Flacon 188 Trading (Pty) Ltd (2016-01 – 2017-12)

• Closing sales while achieving targets
• Building and maintaining strong relationships with clients to drive repeat business and generate referrals.
• Analyze a client's current sales process.

Higher Certificate in Short-term Insurance in Short-term Insurance – Moonstone Business School of Excellence (2024-01 – 2024-12)

Class of Business in Business – Moonstone Business School of Excellence (2024-01 – 2024-12)

FET Certificate in Short-term Insurance in Short-term Insurance – BRC Solutions (Pty) Ltd (2023-01 – 2023-12)

National Certificate in Business Administration Services in Business Administration Services – Strategic Solutions (Pty) Ltd (2023-01 – 2023-12)

Higher Certificate in IT: End using Computing in Information Technology – Shree Institute For Professional Studies (Pty) Ltd (2022-01 – 2022-12)

National Certificate in Banking in Banking – Milpark Education (2018-01 – 2018-12)

Grade 12 - Matric – Fons Luminis Secondary School (2014-01 – 2014-12)