Gugulethu Jele
Customer Service
Talent
BenoniMember since October 5, 2026
Good communicationexcellent spoken and written Englishquick learning abilityComputer literateaccurate typing skillsAbility to work quickly and reliably under little supervision to meet targetswork well under pressureAbility to work independently as well as part of a team
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Good communicationexcellent spoken and written Englishquick learning abilityComputer literateaccurate typing skills
About
Identifying customer needs and presenting appropriate company product and service. Capturing application details for each applicant accurately onto the system. Informing the applicants of the various tracking options and expected process time.
Experience
Customer Service - VFS Global – Dubai Visa Processing Centre
- Identifying customer needs and presenting appropriate company product and service.
- Capturing application details for each applicant accurately onto the system.
- Informing the applicants of the various tracking options and expected process time.
- Verifying details captured by service desk officers and create applicant data sheet to be sent to the consulate.
- Receiving and investigating telephonic and walk-in queries from clients and providing timely feedback on the resolution of the query.
- Attending to all clients in a friendly and courteous manner.
- Compiling daily reports in clear and concise language
Sales - Best 4
- Conducting sales to walk-in customers (face to face)
- Educate customers about our products and identifying their needs.
- Recommended products that will be beneficial and of good satisfaction to their daily needs.
Sales - Anastacia
- Conducting sales to walk-in customers (face to face)
- Educate customers about our products and identifying their needs.
- Recommended products that will be beneficial and of good satisfaction to their daily needs.
Sales and Marketing - Nativa
- Conducting sales to walk-in customers (face to face)
- Educate customers about our products and identifying their needs.
- Recommended products that will be beneficial and of good satisfaction to their daily needs.
Customer Service Representative/Customer Care - PLP Group - USA campaign
I worked as a customer service representative at PLP Group under CareCar Campaign based in the USA. We are booking transportation for clients to be taken to their appointments.
- Verifying clients personal information.
- Make reservations for clients by collecting information regarding their trips, such as pickup address, drop off address, dates of appointments, time of appointments and if clients have any special needs in order for them to be accommodated in suitable transportation that can cater for their needs.
Education
Matric - Ephes Mamkeli Secondary School (2011)
Skills
Customer Service
