Store Manager
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Self-driven
Analysing and reading Report skills
Maximize Sales daily, Control expenses and stock losses, Manage the P&L and profitability of store,
Motivate, inspire and train staff, Ensure staff productivity, Lead from the front and ensure the team live the Company Values, Ensure great customer experience, Handling customer complaints and convert them into customer satisfaction, Grow customer account base and promote financial products, Manage stock levels and gaps in assortment, Communication to merchants in terms of opportunities, Appoint suitable candidates for vacancies, Ensure great store presentation and compliance with latest prescribed store lay-outs and fashion trends, Dealing with multiple 3rd party company’s operating in the store, Reconciliations and banking, Identifying and implementing financial controls, Complete monthly audits to ensure the adherence to Policies & Procedures, Report and investigate discrepancies to head office, Direct management of store Profit & Losses, Managing the store stock loss percentage, Manage the complete store remuneration budget and costing, Training and development of all staff, Performance management of staff, Enforcement of employment equity, Maintaining a co-operative and supportive workplace, Coordinating work amongst teams, Manage all relevant HR & IR issues, Achieving targeted percentage for customer service survey, Analyzing and resolving customer enquiries and complaints, Direct customers to appropriate resources, Follow up and advise customers of actions initiated to resolve enquiry, Managing Assets, Store security and maintenance, Ensuring company policy and procedures are adhered to and remain enforced, Implement and enforce OHASA, Creative Problem Solving and Conflict Resolution.
