Gxumisa Ntuthuko

Motivated General assistant with experience in CRM tool, strong communication skills, customer care services and relations, administration support. Recognised for reliability, willingness to learn, and the ability to work well with both customers and colleagues. Looking to contribute to a forward-thinking organisation and grow professionally while adding value to the team. Demonstrates professionalism, punctuality and strong interpersonal skills when working with others.

Learner support agent - Department of Education - Mbodleni senior primary school - Mbodleni, Mount Frere, Eastern Cape

(2021-05 - 2024-03)

• Assisting learners with queries and concerns including social matters
• Providing info on courses admissions and more
• Helping with technical issues or platform navigation
• Offering guidance on academic matters
• Liaising with educators or management when needed and submitting reports to the department
• Consistently meeting expectations and supporting overall team performance through reliability good communication and a willingness to help where needed

Outsurance agent - Shoprite

(2025-03 - 2025-12)

• Assisting clients with policy queries and claims
• Providing risk management advice
• Helping clients understand policy terms and conditions
• Meeting sales targets and building client relationships
• Consistently meeting expectations and supporting overall team performance through reliability good communication and a willingness to help where needed

National senior certificate - Mbodleni senior secondary school (2015)