Halala Gazu

I am an experienced Call Centre Agent with a strong background in customer service, technical support, and collections. I have worked across multiple campaigns including MTN (Frontier) at CCI, SSE, OVO, AGL Gas and Electric Collections at NUTUN CX, and the HILTON campaign at Outworx. I am skilled in computer literacy, problem-solving, and team building. I am seeking an opportunity where I can apply my skills and grow professionally.

Call Centre Agent - Outworx

(2024-04)

• Provide customer service for the HILTON campaign
• Handle inbound and outbound calls professionally

Call Centre Agent - NUTUN CX

(2022-01 - 2024-03)

SSE, OVO, AGL Gas and Electric Collections

• Handled collections for gas and electric accounts (SSE, OVO, AGL)
• Assisted customers with payment arrangements and account queries

Call Centre Agent - CCI

(2021-01 - 2021-12)

MTN Frontier Campaign

• Provided customer and technical support for MTN Frontier (Fibre)
• Resolved customer inquiries and technical issues

National Senior Certificate - Phumanyova High School (2014)