Hannah Mwale

Highly organised and dependable Project Coordinator and Administrative Professional with approximately two years' experience coordinating life coaching and development programmes for government departments. Experienced in coordinating programmes involving multiple participants, managing calendars and schedules, arranging meetings, communicating with stakeholders, monitoring programme progress and preparing professional reports and documentation. Experienced in supporting programmes delivered to approximately 40 participants for the Department of Agriculture and approximately 40 participants for the Department of Land Reform, requiring careful scheduling, regular follow-ups, record keeping and coordination with participants and coaches.

Holds

Matric, an NQF Level 5 qualification in Facilitation and an Assessor qualification. A fast learner who adapts quickly to new systems and processes and is able to work independently once trained. Strong written and verbal communication skills, excellent organisational ability and a proven ability to manage multiple priorities while meeting deadlines.

Project Coordinator & Personal Assistant - Life By CTM

(2024-09)

• Coordinate coaching and professional development programmes involving multiple stakeholders and participants.
• Coordinated programmes involving approximately 40 participants for the Department of Agriculture and approximately 40 participants for the Department of Land Reform.
• Managed scheduling and coordination of one-on-one coaching sessions and group sessions, balancing participant and coach availability.
• Monitored completed, outstanding, rescheduled and forfeited sessions to support accurate programme tracking.
• Followed up with participants through email, telephone and other communication channels to confirm and arrange sessions.
• Managed calendars, diaries, appointments and meeting schedules involving multiple participants and stakeholders.
• Maintained accurate attendance registers, schedules and programme records.
• Prepared weekly and monthly progress reports, meeting agendas, attendance registers and programme documentation.
• Compiled information on completed and outstanding sessions to support management reporting and programme monitoring.
• Communicated professionally with government department representatives, coaches and programme participants.
• Resolved scheduling challenges, managed changing priorities and followed up on outstanding matters.
• Provided administrative and personal assistance to senior management, including correspondence, document preparation and travel arrangements.
• Handled sensitive and confidential information professionally and worked independently with initiative.

Assistant - Tim's Café

(2023-01 - 2023-12)

• Provided professional customer service and administrative support.
• Assisted with printing, scanning, emailing and document preparation.
• Handled day-to-day administrative tasks efficiently in a busy environment.
• Responded to customer enquiries professionally and managed competing priorities.
• Designed promotional material using CorelDraw.

Media Intern - Top Media

(2019-01 - 2020-12)

• Conducted research for radio content and programmes.
• Assisted with coordinating artist schedules and participation.
• Communicated with artists and relevant stakeholders.
• Supported online streaming operations and production-related administration.
• Worked within deadlines in a fast-paced media environment.

Owner / Business Administrator - The Mobile Salon

(2018-01)

• Manage day-to-day administration and operations of the business.
• Manage customer appointments, scheduling and client communication.
• Maintain client relationships and respond to customer enquiries.
• Manage basic financial and administrative records.
• Train aspiring beauty professionals and manage customer requirements independently.
• Demonstrate initiative, organisation, accountability and strong customer relationship skills.

Grade 12 / Matric - The Pretoria Institute of Learning (2022-01)

NQF Level 5 - Facilitation

Assessor Qualification - Assessor Course