Receptionist at Zomerlust Gastehuis (2011-03 – 2023-09)
Receptionist responsible for front desk operations, administrative support, and customer service in hospitality setting.
- Monitored and reconciled department expenditures for month-end expense reports
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication
- Provided administrative support to various departments, aiding in document preparation and filing tasks
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Kept reception well-stocked
- Carried out basic day-to-day administrative tasks to support staff needs
- Greeted arriving guests and personally escorted to offices or meeting spaces
- Trained new reception staff, sharing best practices and company policies to maintain service standards
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness
- Trained housekeeping staff
- Managed social media platforms, weekly updates
- Represented company at industry networking events to build professional relationships
