Senior Groups Tour Consultant - Fairfield Tours
(2024-04)
- Manage and coordinate group tour bookings from enquiry through to post-travel reconciliation, ensuring seamless delivery of services.
- Act as the key liaison between clients, suppliers, and service providers, maintaining clear and professional communication throughout the travel cycle.
- Provide full administrative and operational support for group bookings, including pre-arrival and in-travel assistance.
- Prepare and manage tour series rooming lists, allocations, and booking schedules with high accuracy.
- Assist with supplier rate negotiations and support contracting processes to ensure competitive pricing.
- Communicate confirmations, amendments, cancellations, and special requirements to accommodation, transport, and activity suppliers.
- Secure and manage tour series allocations to maximize availability and operational efficiency.
- Maintain organized digital filing systems for bookings, correspondence, confirmations, and invoices.
- Prepare confirmed booking files for payments, including proof of payment and supplier documentation.
- Compile guide documentation such as itineraries, cost sheets, vouchers, and tickets.
- Prepare travelled files for month-end financial reconciliation and reporting.
Project Manager - ( Contract ) - 7 Sense Travel
(2023-12 - 2024-03)
- Planning and Development: Design and plan the scope of MICE events, including objectives, timelines, venues, and budgets.
- Vendor and Venue Management: Select and negotiate with vendors, suppliers, and venues to ensure quality services while adhering to budget constraints.
- Client Coordination: Work closely with clients to understand their needs, expectations, and objectives for the event, ensuring their vision is brought to life.
- Team Leadership: Lead and coordinate the activities of the project team, including internal staff and external contractors, to ensure efficient execution of events.
- Risk Management: Identify potential risks and challenges for each event, developing contingency plans to address them proactively.
- Financial Management: Oversee the event budget, ensuring all aspects of the event are delivered within financial constraints, and handle invoicing and billing processes.
- Marketing and Promotion: Collaborate with marketing teams to promote events and increase attendance, utilizing various marketing channels and strategies.
- Logistics Coordination: Manage all event logistics, including transportation, accommodation for attendees, scheduling, and technology needs.
- Quality Control: Ensure all aspects of the event meet or exceed established quality standards, from initial planning stages through to execution and post-event evaluation.
- Stakeholder Communication: Maintain regular communication with all stakeholders, including clients, team members, vendors, and attendees, to ensure clear understanding and expectations.
- Reporting and Analysis: Provide comprehensive reports on event outcomes, including attendee feedback, financial performance, and recommendations for future improvements.
- Deal on a day to day basis with all incentive, special groups & event requests (itinerary design, bookings, quoting, negotiation, financial recon & client relation)
- Assist on the field and Accompany clients on their program (scouting trips or production of programs) if requested in Southern Africa.
Online Airbnb Host, Reservations and Front desk manager - Village N Life Hotel Group
(2022-02 - 2023-07)
- Convert Camps Bay Village bookings on Airbnb for 31 Apartments on my profile.
- Walk in bookings, direct bookings and manage Booking.com bookings for 54 apartments.
- Create Airbnb bookings on Opera booking system.
- Assisting guests on-site and on WhatsApp. Send arrival details to guest.
- Assist in managing the housekeepers, checking rooms and doing allocations for 54 apartments.
- Manage and order stock Do snag lists of all maintenance issues. Onsite hosting during the day and after hour support during the night.
- Assist in investigating and resolving customer complaints both online and on-site.
- Promote and sell the property via all channels possible for optimal revenue generation.
- Follow up on all provisional and confirmed bookings to ensure they are still travelling.
- Process all Virtual cards payments, direct payments, post payments to all systems and do daily banking.
- Check guests in and out of the facility. Assist guests at the front desk.
- Escalate and investigate all guest complaints. Communication of any special requests / VIP bookings to the operations team.
- Run end of day on Opera. Cashier reports Reservations pre-arrivals procedure to be followed 7 days prior to arrival.
- Management and issuing of keys and parking remotes.
- Submit weekly Airbnb Reports
- Meet all targets /KPI's
Office Manager - Zenzi Projects
(2018-07 - 2022-02)
- Manage and supervise office staff.
- Arrange and help company CEO with tasks.
- Write various reports and company letters for management.
- Handle company switchboard.
- Prepare and book local and international travel arrangements.
- General office administration tasks.
- Update company databases.
- Create and setup company reports.
- Order office supplies.
Leisure Travel Consultant - SURE STELLENBOSCH TRAVEL
(2017-01 - 2018-04)
- Marketing and upkeeping company website Arrange corporate travel bookings, accommodation, car rental, Conferences and flights for Government clients.
- Determining clients' needs and suggesting suitable travel packages.
- Organizing travels from beginning to end, including tickets, accommodation, and transportation.
- Supplying travellers with pertinent information and useful travel/holiday materials.
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Use promotional techniques and prepare promotional materials to sell itineraries tour packages.
- Book international and domestic flights and transfers on Amadeus.
Procurement Systems Administrator - PRIVATE SAFARIS
(2016-01 - 2016-12)
- Contracted and Non-Contracted services into the database.
- Assist the Contracting Managers in acquiring rates for new services.
- Update the database regularly according to offers /changes/ amendments/ specials received and speed up the turnaround time of requests.
- Ensure accuracy of all rates & Terms & Conditions loaded. Develop a training manual for new staff using the database.
- Assist the staff with queries regarding rate discrepancies, errors on the system.
- Investigate the needs of each department of the company as to how data must be loaded and displayed. Attend supplier training and workshops.
Senior Reservations, Sales and Ticketing Supervisor - HOLIDAY AVIATION – FLY AFRICA
(2015-01 - 2015-12)
- Make reservations
- Answer all customer queries
- Manage staff
