Helen Van der Merwe

Client-centric and results-driven Real Estate Sales Executive with over 10 years of experience spanning residential sales, estate management, and client liaison. Proven ability to manage the full property sales cycle, from lead generation and offer-to-purchase through to handovers and after-sale service. Strong interpersonal and negotiation skills, underpinned by entrepreneurial experience and ongoing professional development. Currently working toward full-title Real Estate accreditation.

Senior Sales Executive at Craft Homes (2023-01 – Present)

Oversee the entire property sales process and deliver high standard of service aligned with premium development offering.

• Oversee the entire property sales process including lead management, client qualification, OTP signing, and final handover.
• Manage all snagging processes and client queries with precision and professionalism.
• Personally source and nurture leads, converting interest into sales while building long-term client relationships.
• Liaise with internal teams, agents, and conveyances to ensure smooth and compliant transactions.
• Deliver a high standard of service aligned with Craft Homes' premium development offering.

Real Estate Agent at Meridian Realty (2021-01 – 2022-12)

Assisted buyers and sellers in residential property transactions across Gauteng.

• Assisted buyers and sellers in residential property transactions across Gauteng.
• Advised clients on market conditions, financing options, and legal procedures.
• Delivered professional advice with a personal touch to ensure client satisfaction.
• Promoted listings through show days, social media, and referral networks.

Estate Manager at Kengies Glen (2016-01 – 2021-12)

Oversaw multiple residential units, ensuring smooth operations and tenant satisfaction.

• Oversaw multiple residential units, ensuring smooth operations and tenant satisfaction.
• Delivered high standards of care, responded to tenant concerns, and maintained property standards.

Client Liaison Manager at Bidvest Execuflora (2016-01 – 2018-12)

Maintained strong client relationships in a service-critical environment.

• Maintained strong client relationships in a service-critical environment.
• Managed appointment scheduling, service commitments, and customer communication.

Coordinator & Executive Support at Distinctive Designs (2012-01 – 2016-12)

Managed B2B sales relationships and provided executive support.

• Managed B2B sales relationships and trade show presence.
• Supervised installation teams and handled CEO scheduling and logistics.

Business Owner – Manufacturing & Sales at Candle Lady (2009-01 – 2012-12)

Ran full business operations including production, distribution, and marketing.

• Ran full business operations including production, distribution, and marketing.
• Led a team of permanent staff and managed product sales channels.

Business Owner – Beauty & Wellness at Nail, Wax & Skin (2007-01 – 2009-12)

Managed a full-service beauty salon.

• Managed a full-service beauty salon, including staff training, stock management, and service delivery.

NQF Level 4 in Real Estate – PPRA

Brilliant Accounting Course in Accounting – Brilliant Accounting (2022-01 – 2022-12)

Hotel Software Programme in Hotel Software Management – Hotel Software Management South Africa (2007-01 – 2007-12)

High School Certificate – Sunward Park High School (1986-12)