Hellen Ropafadzo Mazhinduka

Motivated and customer-focused Cabin Crew professional with a Cabin Crew Diploma and SACAA Cabin Crew Licence, supported by training in aviation safety, emergency procedures and first aid. I have strong experience working directly with customers through my own business, where I manage enquiries, orders, payments, communication, packing and shipping. I am confident, friendly, punctual and comfortable interacting with people from different backgrounds.

My goal is to build a professional career in aviation while providing passengers with safe, respectful and welcoming service.

Clothing, Home Accessories & Wig Business - Self-Employed - Durban / Cross-Border

(2023-01)

• Communicate with customers daily and provide assistance with product enquiries and orders.
• Manage customer orders, payments and delivery arrangements.
• Source products according to customer requirements.
• Prepare invoices, pack parcels and coordinate shipping.
• Communicate with customers across Durban, Zimbabwe, Namibia and Botswana.
• Create videos and provide customers with updates regarding their purchases.
• Handle difficult customer situations while maintaining a professional approach.
• Manage several tasks simultaneously and ensure customers remain informed throughout the process.

Content Creator & Promotional Model - Self-Employed - Durban

• Create promotional content for products and businesses.
• Participate in advertising and promotional modelling.
• Present products confidently to audiences and potential customers.
• Communicate professionally during promotional activities.

Church Service, Praise & Worship & Youth Programmes - Church

(2023-01 - 2026-03)

• Participated in online and physical ministry.
• Served as part of the praise and worship team.
• Participated in youth programmes and cell groups.
• Developed confidence in communication, teamwork and interacting with different people.

Cabin Crew Diploma - Aviation - Sky Aviation Academy (2024-12)

Grade 12 - Phambili High School (2022-12)