Hemlata Mishra
ERP Support| Incident |CRM | Contract Renewals
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About
Driven Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to provide effective solutions.
14+ Years of Professional Experience Spread Across ERPImplementation/
Upgrade/Support/Consulting/ Support Contract
Management/ Escalation Management/ Project Management.
Experience
Driven Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to provide effective solutions.
14+ Years of Professional Experience Spread Across ERPImplementation/
Upgrade/Support/Consulting/ Support Contract
Management/ Escalation Management/ Project Management.
Education
B. Com (H): Accounting And Finance
Delhi University - Delhi, India
2003-07 -
2006-06
ACMA: Cost and Management
Accountant
ICAI - Delhi, India
2005-06 -
2007-06
MBA: Finance And International Business
IMT - Ghaziabad, India
