Hercules Duma

I am Skilled in delivering exceptional customer service. Proficient in managing daily operations, resolving conflicts, and creating memorable dining experiences. Passionate about delivering top-notch service and driving business success

Waiter at Anew Hilton Hotel (2024-01 – Present)

• Served tables, took orders, and provided exceptional customer service while leading a team of waiters
• Managed daily operations, including scheduling, inventory, and staff support
• Trained new staff members, conducted performance evaluations, and drove sales growth
• Consistently received positive feedback and achieved high customer satisfaction scores

Waiter Practical at Fern Hill hotel (2023-01 – 2023-04)

• Providing top-notch customer service
• Being attentive and proactive
• Handling orders accurately and efficiently
• Building rapport with regulars
• Working well under pressure
• Upselling and promoting specials
• Staying organized and managing tables

Matric – Injoloba Secondary School (2019 – 2023)