Hlalanathi Peter

Encouraging analytical problem-solver professional with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Operations Assistant - Woolworths - Johannesburg, Gauteng

(2021-11)

• Monitor and update inventory levels and maintained accurate records of inventory and stock movements.
• Prepare and delivered operational performance reports to inform management.
• Support new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
• Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
• Follow detailed directions from management to complete daily paperwork and computer data entry.

Client Service Representative - MultiChoice - Johannesburg, Gauteng

(2019-08)

• Maintained accurate record-keeping with proactive attention to client information updates.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

Debt Collector - vvm van de venter Mojapelo - Johannesburg, Gauteng

(2018-10 - 2021-11)

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated payment plans with customers to prevent accounts from entering collections.

Call Center Agent - Pre-legal Collections

(2018-11 - 2019-08)

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained user account data by initiating account access and establishing in database.
• Received multiple positive reviews acknowledging dedication to excellent customer service.

Betting Clerk - Supabets - Kempton Park, Gauteng

(2018-05 - 2018-10)

• Accepted and processed bets from customers accurately and efficiently, ensuring adherence to betting rules and regulations.
• Interacted with customers in a friendly and professional manner, addressed their inquiries, resolved issues, and provided assistance with betting-related queries.
• Received cash payments from customers for bet placements, provided change accurately, and maintained proper cash handling procedures.
• Kept accurate records of bets received, payouts made, and other relevant information, ensuring compliance with regulatory requirements.
• Checked and verified betting slips for accuracy and completeness, ensuring that all required information was provided by the customer.
• Informed customers about current promotions, special offers, and new betting products to encourage their participation and increase sales.

National Certificate N4 - N6 - Human Resources Management - King Sabata Dalindyebo TVET College (2017)

Matric - Nyanga Secondary School (2014)