Operations Assistant - Woolworths - Johannesburg, Gauteng
(2021-11)
- Monitor and update inventory levels and maintained accurate records of inventory and stock movements.
- Prepare and delivered operational performance reports to inform management.
- Support new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
- Follow detailed directions from management to complete daily paperwork and computer data entry.
Client Service Representative - MultiChoice - Johannesburg, Gauteng
(2019-08)
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Debt Collector - vvm van de venter Mojapelo - Johannesburg, Gauteng
(2018-10 - 2021-11)
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Call Center Agent - Pre-legal Collections
(2018-11 - 2019-08)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained user account data by initiating account access and establishing in database.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Betting Clerk - Supabets - Kempton Park, Gauteng
(2018-05 - 2018-10)
- Accepted and processed bets from customers accurately and efficiently, ensuring adherence to betting rules and regulations.
- Interacted with customers in a friendly and professional manner, addressed their inquiries, resolved issues, and provided assistance with betting-related queries.
- Received cash payments from customers for bet placements, provided change accurately, and maintained proper cash handling procedures.
- Kept accurate records of bets received, payouts made, and other relevant information, ensuring compliance with regulatory requirements.
- Checked and verified betting slips for accuracy and completeness, ensuring that all required information was provided by the customer.
- Informed customers about current promotions, special offers, and new betting products to encourage their participation and increase sales.
