Hlayisani Makaringe
SOFTWARE DEVELOPER
Talent
Alexandra, City of Johannesburg Metropolitan MunicipalityMember since January 20, 2023
SOFTWARE DEVELOPERCustomer Service and Client SupportRouter configuration and troubleshootingFibre internet supportVoIP setup and supportAirmobile supportWeb hosting supportTechnical troubleshootingNetwork connectivity troubleshooting
·
Hire this person
Send a job offer directly to this candidate
SOFTWARE DEVELOPERCustomer Service and Client SupportRouter configuration and troubleshootingFibre internet supportVoIP setup and support
About
my name is Hlayisani Makaringe, im holding 3 years Diploma information Technology in software Development from Rosebank College , I also did Networking certificate with Cisco.
Experience
Technical support agent - STARTEK (AGIES)
(2019-01 - 2023-02)
- Provided technical support for Fibre, VDSL, and ADSL internet services.
- Assisted customers with VoIP and email configuration and troubleshooting.
- Diagnosed and resolved network connectivity issues remotely.
- Utilized CRM systems to manage customer accounts, document cases, and track resolutions.
- Configured routers, modems, and network settings to restore customer services.
- Escalated complex technical issues to specialized teams when required.
- Delivered excellent customer service while meeting performance and SLA targets.
Client support and service consultant - Afrihost
(2024-01)
- Assist clients with General Information on Afrihost Products
- Assist with client signups through the Afrihost website
- Configure Routers, Mobile Devices and other devices sold by Afrihost
- Assist clients with Afrihost Service Provisioning
- Keeping Clients Updated on Order Progress
- Troubleshooting all Afrihost Services, including ADSL, Fibre, Mobile Data, Hosting, Email
- Fault Logging
Education
Diploma - information Technology in software development - Rosebank college (2016 - 2018)
Skills
SOFTWARE DEVELOPER
