Hlayisani Makaringe

SOFTWARE DEVELOPER

Talent

Alexandra, City of Johannesburg Metropolitan MunicipalityMember since 20 January 2023

SOFTWARE DEVELOPERCustomer Service and Client SupportRouter configuration and troubleshootingFibre internet supportVoIP setup and supportAirmobile supportWeb hosting supportTechnical troubleshootingNetwork connectivity troubleshooting

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SOFTWARE DEVELOPERCustomer Service and Client SupportRouter configuration and troubleshootingFibre internet supportVoIP setup and support

About

my name is Hlayisani Makaringe, im holding 3 years Diploma information Technology in software Development from Rosebank College , I also did Networking certificate with Cisco.

Experience

Technical support agent - STARTEK (AGIES)

(2019-01 - 2023-02)

Provided technical support for Fibre, VDSL, and ADSL internet services.
Assisted customers with VoIP and email configuration and troubleshooting.
Diagnosed and resolved network connectivity issues remotely.
Utilized CRM systems to manage customer accounts, document cases, and track resolutions.
Configured routers, modems, and network settings to restore customer services.
Escalated complex technical issues to specialized teams when required.
Delivered excellent customer service while meeting performance and SLA targets.

Client support and service consultant - Afrihost

(2024-01)

Assist clients with General Information on Afrihost Products
Assist with client signups through the Afrihost website
Configure Routers, Mobile Devices and other devices sold by Afrihost
Assist clients with Afrihost Service Provisioning
Keeping Clients Updated on Order Progress
Troubleshooting all Afrihost Services, including ADSL, Fibre, Mobile Data, Hosting, Email
Fault Logging