Hlela Tholakele Primrose

Dedicated and vigilant Security Supervisor with over 7 years of experience in cash handling, treasury support, and frontline security services. Proven track record in supervising teams, monitoring high-risk environments, and maintaining strict compliance with safety protocols. Skilled in managing cash center operations, conducting risk assessments, and providing exceptional customer service in high-pressure settings.

Adept at using surveillance systems, enforcing access control, and resolving conflicts professionally. Known for reliability, integrity, and attention to detail. Committed to ensuring safety, efficiency, and operational excellence in every role undertaken.

Seeking to contribute to a dynamic team with a focus on trust and accountability.

Security Officer at Ngomakude Security Services – Ntshongweni Clinic (2024-10 – 2025-03)

• Safeguarding the clinic environment by proactively monitoring patient and visitor movement, ensuring strict adherence to safety protocols while upholding a calm, secure, and welcoming atmosphere within a high-pressure healthcare setting.
• Enforcing COVID-19 safety regulations and hygiene compliance procedures, including sanitization protocols and PPE enforcement, resulting in a safer and infection-controlled environment for staff, patients, and visitors during peak pandemic operations.
• Managing and updating comprehensive visitor and access control registers, enabling traceability and accountability while maintaining strict control over facility access, which significantly reduced unauthorized entries and enhanced response readiness.
• Responding swiftly and professionally to security irregularities and conflict situations, diffusing potential threats, and maintaining order with diplomacy and authority, which contributed to uninterrupted clinic operations and staff confidence.
• Delivering frontline customer service support by assisting patients and visitors with inquiries and directions, embodying professionalism, empathy, and discretion while promoting a positive and reassuring clinic experience for all stakeholders.
• Collaborating with healthcare personnel and emergency services during critical situations, maintaining constant communication and readiness to act decisively during emergencies, evacuations, or medical alerts, and demonstrating reliability under pressure.

Security Guard at Ocean Daun (Public Works) (2022-09 – 2024-06)

• Conducting proactive security patrols and detailed site inspections across high-risk and high-traffic areas, identifying vulnerabilities, and promptly addressing potential safety hazards.
• Monitoring access control systems at all key entrances and exits, verifying identification, screening visitors and staff, and authorizing or denying access based on established protocols.
• Responding swiftly and effectively to security incidents, disturbances, and emergencies, maintaining composure while assessing risk, containing situations, and coordinating with law enforcement or emergency services as needed.
• Maintaining accurate and comprehensive daily activity logs, incident reports, and security documentation—demonstrating attention to detail and accountability while enabling effective communication between departments and supporting future risk assessments.
• Delivering frontline customer service with professionalism and empathy, assisting visitors and staff with directions, concerns, and general inquiries.
• Collaborating with law enforcement and emergency responders during crisis situations, facilitating communication, securing the area, and supporting investigations.

Supervisor (Internship) at Fidelity Security Group (2018 – 2021)

• Leading daily financial operations by overseeing teller team performance, optimizing cash flow processes, and ensuring accurate reconciliation of funds—resulting in a consistent 100% daily cash balance compliance and enhancing overall financial accountability.
• Driving operational excellence by implementing and upholding robust internal control measures in treasury processes, significantly reducing financial discrepancies, and improving audit readiness.
• Managing and mentoring teller teams by conducting regular performance assessments, coaching for service delivery improvement, and aligning team goals with organizational standards—boosting productivity and improving staff engagement levels.
• Supporting treasury functions by actively assisting in fund allocation, coordinating budgeting activities, and preparing financial reports—contributing to improved fiscal planning.
• Upholding exceptional customer service standards by resolving complex client queries efficiently, managing service escalations, and ensuring prompt issue resolution, leading to a measurable improvement in customer satisfaction ratings.
• Progressing into a leadership role by consistently exceeding performance expectations, taking initiative in streamlining financial procedures, and demonstrating strong decision-making abilities.

Cash Center Teller at Fidelity Security Group (2016 – 2017)

• Conducting proactive security patrols and detailed site inspections across high-risk and high-traffic areas, identifying vulnerabilities, and promptly addressing potential safety hazards.
• Monitoring access control systems at all key entrances and exits, verifying identification, screening visitors and staff, and authorizing or denying access based on established protocols.
• Responding swiftly and effectively to security incidents, disturbances, and emergencies, maintaining composure while assessing risk, containing situations, and coordinating with law enforcement or emergency services as needed.
• Maintaining accurate and comprehensive daily activity logs, incident reports, and security documentation—demonstrating attention to detail and accountability while enabling effective communication between departments and supporting future risk assessments.
• Delivering frontline customer service with professionalism and empathy, assisting visitors and staff with directions, concerns, and general inquiries.
• Collaborating with law enforcement and emergency responders during crisis situations, facilitating communication, securing the area, and supporting investigations.

– Sbongumusa Security Training Services

National Senior Certificate