Hleziphe Ngubeni

Experienced Fraud Analyst and Financial Crime Specialist with over 13 years of experience in banking, fraud prevention, investigations, customer service, and risk management. Proven ability to identify fraudulent activities, conduct complex investigations, analyse trends, mitigate losses, and deliver high-quality customer service. Strong stakeholder management, analytical thinking, regulatory compliance, and report-writing skills.

Fraud Specialist – Consumer Operations - TransUnion

(2023-05 - 2025-12)

• Conducted fraud investigations and analysed suspicious activity.
• Prepared detailed investigation reports and findings.
• Collaborated with Legal, Compliance, Finance and Operations teams.
• Managed multiple investigations while meeting service-level agreements.
• Supported fraud prevention initiatives and process improvements.

Fraud Corporate Investigations & Anomaly Detection Analyst - TransUnion

(2021-11 - 2023-04)

• Investigated anomalous transactions and fraud indicators.
• Conducted forensic reviews and evidence preservation.
• Produced management reports and stakeholder updates.
• Escalated risk events and supported governance processes.

Fraud Analyst (Investigator) - TymeBank

(2020-01 - 2021-12)

• Investigated suspicious accounts and online fraud incidents.
• Managed chargebacks, complaints and fraud escalations.
• Prepared recommendations based on evidence analysis.
• Supported customer education regarding fraud risks.

Fraud Specialist - First National Bank

(2018-01 - 2020-12)

• Investigated fraud alerts and suspicious activities.
• Conducted customer interviews and risk assessments.
• Managed fraud cases from initiation to closure.
• Identified control weaknesses and recommended improvements.
• Produced fraud trend and loss analysis reports.

Telephone Banking Enquiries Consultant - First National Bank

(2013-01 - 2018-12)

• Provided customer support and account assistance.
• Resolved debit order, payment and card-related queries.
• Promoted digital banking adoption and self-service solutions.
• Maintained strong customer relationships and service standards.

Customer Service Consultant - Cell C

(2012-01 - 2013-12)

• Resolved customer queries and service requests.
• Provided technical troubleshooting support.
• Managed customer retention and complaint resolution activities.
• Maintained compliance with quality assurance standards.

Commercial Forensic Law - Law - North-West University (2023-01)

Generic Management - Management - Chartall Campus (2019-01)