Hloni Matang

Dynamic Senior Project Manager with over 6 years of robust experience in project management within the financial services sector. Proven success in leading strategic and compliance-focused projects and overseeing medium to extra-large scale initiatives. Expertise in Agile methodologies and stakeholder engagement, with a track record of mentoring teams to deliver projects on time and within budget.

Eager to leverage deep knowledge in fintech to drive impactful outcomes and achieve organizational goals.

IT Project Manager at FNB Insurance (2022-04 – Present)

• Lead a portfolio of IT strategic & BAU projects aligned with organisational objectives and regulatory requirements.
• Manage medium to extra-large projects end-to-end, from discovery to formal closure.
• Ensure adherence to BDLC/PDLC frameworks, PMO governance standards, and audit requirements.
• Drive stakeholder engagement across business units, IT teams, and external partners.
• Facilitate Agile ceremonies including daily stand-ups, sprint planning & reviews, and retros.
• Present CAB submissions to senior leadership, including the CIO.
• Identify, assess, and manage project risks, issues, dependencies, and change requests using ServiceNow.
• Track project timelines, milestones, deliverables, and costing to ensure successful delivery.
• Mentor junior project staff on delivery standards and tools.

Project Coordinator – PMO & IT Governance Support at FNB Insurance (2020-01 – 2022-03)

• Supported IT project governance and compliance across the Life Assurance Pillar.
• Executed governance checks for completed projects in line with BDLC standards and audit requirements.
• Managed incidents and small to medium projects end-to-end, from discovery and planning through execution, delivery, and formal closure.
• Logged new IT projects, incidents, and change orders via ServiceNow, ensuring accurate and audit-ready documentation.
• Maintained Governance and CAB pages in Confluence, ensuring all project artefacts were current and compliant.
• Assisted project teams with JIRA administration, reporting, and priority ranking updates.
• Coordinated IT release communications in collaboration with PMO and Marketing teams.
• Participated in project delivery activities and Agile sprints.
• Delivered administrative training and knowledge sharing to new staff members on JIRA, Confluence, and governance processes.

Fleet Administrator at FNB Credit Card (Fleet) (2017-01 – 2022-03)

• Managed fleet card services, including orders, cancellations, and cost centre allocations.
• Resolved complex customer queries while ensuring compliance with audit and regulatory requirements.
• Analysed statements and processed journal entries for customer refunds.

Fraud Analyst (Early Detection) at FNB Credit Card (2018-03 – 2019-12)

• Investigated fraud cases and conducted root cause analysis to mitigate operational and financial risk.
• Ensured regulatory compliance while consistently meeting SLA targets.
• Evaluated data to identify fraud trends and emerging risks.

Administrator at FNB Premium Core Banking (2015-03 – 2016-12)

• Managed account fulfilment, KYC/FICA validations, and escalation of suspicious documentation.
• Ensured compliance with AML and regulatory standards.

Sales Representative at FNB Lending (Call Centre) (2013-03 – 2014-12)

• Sold personal and consolidation loans in compliance with NCA regulations.
• Conducted credit assessments and achieved sales targets through effective customer engagement.

Bachelor of Commerce in Project Management – MANCOSA (2022-01 – 2024-12)

Higher Certificate in Project Management – IMSIMBI Training (2020-03 – 2021-03)

Senior Certificate – Madibane High School (2006-01 – 2006-12)