IT Project Manager at FNB Insurance (2022-04 – Present)
- Lead a portfolio of IT strategic & BAU projects aligned with organisational objectives and regulatory requirements.
- Manage medium to extra-large projects end-to-end, from discovery to formal closure.
- Ensure adherence to BDLC/PDLC frameworks, PMO governance standards, and audit requirements.
- Drive stakeholder engagement across business units, IT teams, and external partners.
- Facilitate Agile ceremonies including daily stand-ups, sprint planning & reviews, and retros.
- Present CAB submissions to senior leadership, including the CIO.
- Identify, assess, and manage project risks, issues, dependencies, and change requests using ServiceNow.
- Track project timelines, milestones, deliverables, and costing to ensure successful delivery.
- Mentor junior project staff on delivery standards and tools.
Project Coordinator – PMO & IT Governance Support at FNB Insurance (2020-01 – 2022-03)
- Supported IT project governance and compliance across the Life Assurance Pillar.
- Executed governance checks for completed projects in line with BDLC standards and audit requirements.
- Managed incidents and small to medium projects end-to-end, from discovery and planning through execution, delivery, and formal closure.
- Logged new IT projects, incidents, and change orders via ServiceNow, ensuring accurate and audit-ready documentation.
- Maintained Governance and CAB pages in Confluence, ensuring all project artefacts were current and compliant.
- Assisted project teams with JIRA administration, reporting, and priority ranking updates.
- Coordinated IT release communications in collaboration with PMO and Marketing teams.
- Participated in project delivery activities and Agile sprints.
- Delivered administrative training and knowledge sharing to new staff members on JIRA, Confluence, and governance processes.
Fleet Administrator at FNB Credit Card (Fleet) (2017-01 – 2022-03)
- Managed fleet card services, including orders, cancellations, and cost centre allocations.
- Resolved complex customer queries while ensuring compliance with audit and regulatory requirements.
- Analysed statements and processed journal entries for customer refunds.
Fraud Analyst (Early Detection) at FNB Credit Card (2018-03 – 2019-12)
- Investigated fraud cases and conducted root cause analysis to mitigate operational and financial risk.
- Ensured regulatory compliance while consistently meeting SLA targets.
- Evaluated data to identify fraud trends and emerging risks.
Administrator at FNB Premium Core Banking (2015-03 – 2016-12)
- Managed account fulfilment, KYC/FICA validations, and escalation of suspicious documentation.
- Ensured compliance with AML and regulatory standards.
Sales Representative at FNB Lending (Call Centre) (2013-03 – 2014-12)
- Sold personal and consolidation loans in compliance with NCA regulations.
- Conducted credit assessments and achieved sales targets through effective customer engagement.
