Hope Ndimande

Detail-oriented finance professional with over 4 years of experience in debtors management, accounts receivable, and financial reporting. Proven ability to reduce debtor days from 36 to 24 through strategic collections and process enhancements. Adept at implementing SOPs, managing large debtor books exceeding R30 million, and forecasting cash flow. Eager to leverage expertise in financial accuracy and process optimization to contribute to Placements24 as a Remote Accounts Payable Specialist.

National Debtors Manager - MY GAS

(2024)

• Spearhead and manage a team of 11 debtors clerks across multiple branches.
• Conduct weekly aged analysis meetings to review collections performance and action overdue accounts.
• Develop, implement, and maintain debtors processes and controls to enhance efficiency and accountability.
• Prepare collections forecasts and cash flow projections for senior management.
• Approve credit notes in alignment with company policies.
• Oversee credit applications, customer credit assessments, and exposure management.
• Manage account handovers to legal representatives and facilitate debt write-off procedures.
• Monitor debtor performance and strategize collections to minimize overdue debt.
• Administer a debtors book valued in excess of R30 million.
• Compile and present monthly management reports and detailed performance analyses.
• Successfully reduced debtor days from 36 to 24 days through refined collections strategies and process enhancements.
• Played a pivotal role in developing Standard Operating Procedures (SOPs) during the ERP system migration from an in-house solution to Sage.

Stock Control Management (Additional Responsibility) - MY GAS

(2025-08)

• Validate monthly stock take results for 10 branches.
• Generate stock variance and stock performance reports for executive management review.
• Coordinate branch stock take schedules and audit visit arrangements.
• Conduct on-site stock audits at branches to ensure adherence to stock control procedures.
• Supervise stock controllers and manage stock-related processes across all 10 branches.
• Investigate stock variances and implement corrective actions to improve inventory accuracy.

Invoicing Team Management (Additional Responsibility) - MY GAS

(2025-10)

• Direct a team of 3 invoicing administrators.
• Ensure accurate and punctual invoicing in compliance with company procedures and month-end deadlines.
• Review invoicing controls and processes to boost efficiency and minimize errors.
• Prepare month-end invoicing reports and executive summaries.
• Collaborate with operational departments to guarantee all billable transactions are processed accurately and on schedule.

Key Accounts Team Leader - MY GAS

(2023-08 - 2024-02)

• Managed a key account portfolio of local and international clients with a total value exceeding R10 million.
• Directed collections efforts and nurtured relationships with key accounts.
• Reviewed and processed credit notes submitted by the team.
• Assessed credit applications and established approved credit terms for clients.
• Reconciled customer accounts and resolved complex account queries.
• Allocated remittances accurately and ensured prompt application of payments.
• Processed journal entries, including payment journals, for the debtors team.
• Entered and maintained credit notes within the accounting system.
• Generated collection reports, payment forecasts, and detailed aged analysis reports.
• Supported the preparation of weekly and monthly aged debt meetings.
• Undertook customer visits to strengthen relationships and address account concerns.
• Provided reporting and feedback on account performance and collections to the Finance Manager and Director.
• Developed payment projections to support effective cash flow planning.
• Created and implemented SOPs for credit notes and credit applications during the company's ERP system transition.
• Successfully managed both local and foreign accounts valued at over R10 million.
• Cultivated strong customer relationships that facilitated collections and account resolutions.
• Progressed to the Debtors Manager role by consistently assuming additional responsibilities and leadership functions.

Debtors Clerk - MY GAS

(2021-07 - 2023-08)

• Initiated role managing a debtors book of approximately R2 million, collaborating closely with 2 dedicated sales representatives for allocated accounts.
• Managed a R2 million debtors book and supported collections across assigned accounts.
• Processed credit notes, debit notes, and payment allocations using MG BIZ, the in-house system.
• Actively managed and reduced aged analysis post-COVID-19, overcoming collection challenges due to client closures.
• Collaborated with sales representatives to trace customers and recover outstanding debt.
• Contacted and followed up with clients to secure payments and resolve outstanding balances.
• Escalated and initiated handover of accounts for recovery after exhausting all internal collection efforts.
• Provided general debtors administration and account maintenance support.
• Contributed significantly to improving debt recovery post-COVID by partnering with sales teams to trace and collect on challenging accounts, thereby reducing aged debt during a high-risk period.

Debtors Compliance Coordinator - NHC HEALTH CENTER

(2021-05 - 2021-06)

• Monitored diaries across all entities to ensure appropriate compliance procedures were established and maintained.
• Ensured that compliance procedures were visible, upheld, and adequately resourced.
• Recorded daily walkouts and payments not collected by care consultants, reporting findings to the compliance manager.
• Notified Centre managers to collect bad debt previously written off on accounts.
• Assisted credit controllers and bookkeepers with account reconciliation, bad debt recovery, and modifications.
• Communicated with healthcare professionals regarding billing issues, Authority of Debt (AOD) forms, and problematic accounts.

Credit Controller - NHC HEALTH CENTER

(2020-11 - 2021-05)

• Managed and completed Age analysis for 12 professionals.
• Liaised with service providers to facilitate the collection process.
• Contacted clients to inform them of outstanding account balances.
• Prepared and dispatched client invoices and statements.
• Addressed customer account inquiries and coordinated with internal team members.
• Maintained organized filing systems and ensured controlled documentation sequencing.
• Handled debtors' queries efficiently.
• Ensured the timely and accurate recording of all transactions, including invoices, debit notes, and credit notes.
• Provided switchboard relief duties.
• Liaised with internal team members concerning customer accounts.
• Supported the accounts team with accounting administration tasks as needed.
• Met monthly/weekly processing deadlines consistently.
• Discussed monthly age analysis with relevant professionals.
• Generated daily, weekly, and monthly reports, including age analysis, reconciliations, processing, and performance metrics.
• Prepared overdue accounts for handover to debt collectors.

Confirmations Clerk - NHC HEALTH CENTER

(2020-01 - 2020-10)

• Ensured adherence to all confirmation processes as per established policy.
• Verified that all patients possessed a pre-authorization number.
• Ensured accurate transmission of all necessary information to medical aid providers.
• Captured all information received from medical aids into the system and disseminated it to appropriate personnel when required.
• Applied clinical knowledge to manage patient risk concerning length of stay, level of care, and ICD and CPT coding.
• Undertook other duties as assigned by the manager.

General Sales Assistant - PEP STORE

(2018 - 2019)

Medical Administrative Assistant - DR A.M MAZIBUKO MEDICAL CENTER

(2016 - 2017)

BCOM - Financial Management - MANCOSA (2024)

Higher Certificate - Business Management - MANCOSA (2016 - 2016)