Houston Coopoosamy
Call Centre Manager
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About
Possessing over 4 years of Customer Service management expertise, I currently oversee 2 team leaders and a team of 50+ members across five diverse campaigns: Inbound Client Service, Upsales, Outbound Retentions, Quality Experience, and Inbound/Outbound Digital Communication. My team's client-centric focus has resulted in Affinity Health achieving a 9.9 rating on Hello Peter and a 4.7 rating on Google Reviews. Notably, we have attained an impressive 25%+ retention rate while successfully boosting revenue through effective Upgrading and Cross Selling strategies.
Experience
Possessing over 4 years of Customer Service management expertise, I currently oversee 2 team leaders and a team of 50+ members across five diverse campaigns: Inbound Client Service, Upsales, Outbound Retentions, Quality Experience, and Inbound/Outbound Digital Communication. My team's client-centric focus has resulted in Affinity Health achieving a 9.9 rating on Hello Peter and a 4.7 rating on Google Reviews. Notably, we have attained an impressive 25%+ retention rate while successfully boosting revenue through effective Upgrading and Cross Selling strategies.
