Area Network Owner - Vumatel / DFA (Maziv)
(2023-03)
Manage regional network incidents, new Multi-Dwelling Unit (MDU) link builds, daily maintenance escalations, civil infrastructure fixes, and fail activations.
- Ensure that all newly constructed Vumatel build areas successfully achieve First Acceptance Certificate (FAC) and Final Acceptance Certificate (CAC) compliance standards post-contractor handovers.
- Audit contractor installations to ensure absolute alignment with strict corporate and performance engineering specifications.
- Convene strategic operational performance reviews with contractor Service Delivery Managers to evaluate statistical KPIs and execute optimization plans to stabilize the network.
- Establish, track, and update localized network outages via Salesforce, consistently driving activities to meet or exceed regional SLA commitments.
- Train, onboard, and technical-mentor regional field technicians on advanced localization, diagnostic methodologies, and troubleshooting protocols across three discrete network architectures.
- Isolate, troubleshoot, and resolve performance/speed degradation anomalies for premium 1Gbps clients.
- Leverage advanced understanding of the National Long Distance (NLD) network, core/reach distribution routing, and ISP Data Centre interconnections to engineer optimal link patches and perform hardware configurations using the FLEXOPTIX framework.
- Enforce and maintain a strict 4-hour Mean Time to Resolution (MTTR) benchmark across the active DFA network.
- Strategically plan, architect, and schedule sensitive cutover windows for the rehabilitation and optimization of critical core DFA optical routes.
- Conduct exhaustive quality and compliance audits on critical enterprise rollouts, including the DUDC project, Vodacom FTTB/FTTH integration networks, and the Grey, Red, and Yellow cable projects.
Area Network Owner - Zoom Fibre
(2022-12 - 2023-03)
Oversaw and governed field engineering and network incidents within the KwaZulu-Natal (KZN) regional maintenance department.
- Guaranteed swift resolution of tickets, field operations, and new active link builds within strict organizational SLAs.
- Compiled granular incident tracking and operational performance analytics on Freshdesk for high-level reporting to the Regional Network Owner.
- Enforced structural, fiber-routing, and electrical compliance standards across all regional Points of Presence (POPs).
- Coordinated and assisted active deployment teams with critical change control integrations and regional systems setup.
Fibre Maintenance & Link Build Technician - Britelink MCT
(2022-03 - 2022-11)
Executed rapid-response corrective maintenance and diagnostic interventions for fiber infrastructure disruptions on the Vumatel FTTH network spanning from Richard's Bay to Chatsworth.
- Provided secondary technical support and preventative maintenance operations for Lightstruck infrastructure.
- Managed, tested, and cataloged active and dark spare fiber capacities inside critical POP environments.
- Conducted routine route patrols, structural integrity audits, and preventive maintenance actions.
- Performed high-precision fusion splicing across all variations of FTTH distribution joints.
- Conducted comprehensive backbone link diagnostics and OTDR verification characterization across DFA and Link Africa optical routes.
- Worked on Vumatel's active GPON systems, deployed access/wall distribution boundaries, and executed ONT and CPE relocation tasks.
Fibre Maintenance & Link Build Technician - NanoFibre
(2021-06 - 2022-06)
Maintained network availability and structural health for Vumatel's FTTH network architecture from Richard's Bay to Chatsworth.
- Conducted regular physical route patrols, safety assessments, and preventative fiber optimization routines.
- Performed optical characterization and end-to-end testing of backbone core links across DFA and Link Africa footprints.
- Configured and maintained GPON distribution setups, localized faults, and performed precision fusion splicing within multi-tier customer fiber enclosures.
Fibre Maintenance Technician - New Generation Management and Consulting
(2020-06 - 2021-06)
Managed emergency restoration operations for fiber link breaks on the Liquid Telecom Network across Durban and Pietermaritzburg Metro footprints.
- Overseat National Long Distance (NLD) route restorations extending from Durban to Kokstad.
- Maintained ongoing communication with affected corporate clients and the Universal Network Operations Centre (UNOC) to ensure minimal downtime during structural fiber link restorations.
- Attended critical municipal and multi-stakeholder project kick-off meetings where Liquid Telecom network assets faced physical infrastructure impacts.
Fibre Optic Technician - Allied Connects Technology
(2017-04 - 2019-04)
Executed precision presentation, fusion splicing, and OTDR characterization for Telkom FTTH nodes.
- Conducted standardized CTS validation testing and delivered formal validation telemetry reports to network service providers.
- Executed fiber deployments, termination, and break fixes for tier-1 enterprises including MTN, Neotel, Link Africa, and Huawei Telkom FTTB installations.
- Completed end-to-end primary infrastructure termination and cabinet installations across eight major retail malls throughout the KZN province.
Site Supervisor / Technician - M.O.T Civils and Fibre
(2012-02 - 2017-02)
Supervised on-site construction crews and laborers executing deep trenching, manhole assembly, asphalt reinstatement, and structural concrete pouring.
- Interpreted, analyzed, and surveyed civil engineering schematic plans for underground utility networks and sub-surface infrastructure layout mapping.
- Drafted comprehensive incident tracking registers, project compliance files, and weekly statistical status portfolios for executive review.
- Formulated, deployed, and strictly audited Health, Safety, and Environmental (HSE) management protocols, conducting risk profiles, enforcing personal protective equipment (PPE) compliance, and utilizing Stop-Work authority during unsafe operational sequences.
