Ian Morrison

Service-oriented professional with a unique blend of clinical research knowledge, laboratory experience, and team leadership. Proven ability to deliver exceptional customer service in high-volume settings, adeptly managing participant inquiries and resolving complex issues with empathy and professionalism. Experienced in leading small teams to maintain strict safety and operational standards while ensuring a positive, high-quality experience for all stakeholders.

Committed to applying strong communication and organizational skills to support data integrity and patient-centric care in a regulated research environment.

Delivery Driver

D. Beyer Associates, Inc. | Buffalo, NY

April 2026 to Present

• Prioritized safe vehicle operation and situational awareness above all else, maintaining a consistent record of zero preventable accidents or safety infractions.
• Championed a safety-first approach to delivery, ensuring full compliance with all traffic laws and defensive driving protocols, even during high-volume shifts.
• Maintained high safety standards by balancing efficient route completion with a commitment to secure package handling and cautious driving in residential areas.
• Demonstrated a strong commitment to public safety and vehicle longevity by consistently following all safety procedures over speed-based delivery metrics

Clinical Research Assistant

Circuit Clinical

May 2023 to March 2026

• Coordinated and managed clinical research studies, ensuring adherence to protocols, regulatory requirements, and timelines
• Recruited and screened eligible participants for clinical trials, maintaining accurate records of enrollment and eligibility criteria
• Scheduled study visits, procedures, and follow-up appointments with participants in accordance with study protocols
• Collected and recorded data accurately and promptly using electronic data capture systems or case report forms (CRFs)
• Maintained comprehensive study documentation including informed consent forms, source documents, and regulatory binders
• Ensured compliance with Good Clinical Practice (GCP) guidelines throughout the conduct of clinical trials

• Managed investigational product accountability including receipt, storage, dispensing, reconciliation, and return/ destruction processes

• Performed quality control checks on collected data to ensure accuracy and completeness

Lab Technician

KSL Diagnostics, Inc. | Buffalo, NY

January 2022 to December 2022

• Performing COVID PCR lab tests and procedures following established protocols.
• Ensuring the proper functioning of lab equipment and maintaining cleanliness.
• Accurately recording and analyzing data.
• Assisting in the preparation of lab reports and documentation.
• Following safety guidelines and procedures to ensure a safe working environment.

Certified Nursing Assistant (CNA)

Brothers of Mercy | Buffalo, NY

March 2021 to September 2021

• Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted in transferring patients from beds to wheelchairs or other mobility devices
• Maintained accurate documentation of patient care activities and observations
• Responded promptly to call lights and requests for assistance from patients
• Provided emotional support to patients and their families during difficult times
• Assisted with feeding patients who required assistance or had special dietary needs
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

Certified Nursing Assistant

Gardengate Healthcare Facility | Buffalo, NY

March 2020 to March 2021

• Provided compassionate and personalized care to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and feeding
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
• Maintained accurate patient records and documented any changes in condition or behavior
• Responded promptly to patient calls for assistance and provided immediate support as needed
• Assisted in transferring patients safely between beds, wheelchairs, stretchers, or other medical equipment
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Supported patients' emotional well-being by actively listening to their concerns and providing empathy

Team Lead

Skyzone Buffalo | Buffalo, NY

November 2017 to March 2020

• Led a team of 20 employees, providing guidance and support to ensure successful completion of projects
• Monitored team performance and provided regular feedback to drive continuous improvement
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment

• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations

Pizza Delivery Driver

DiPaulo's Pizzeria | Kenmore, NY

July 2013 to September 2016

• Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
• Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
• Managed cash transactions with accuracy, balancing cash at the end of each shift
• Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
• Navigated through various routes using GPS systems to optimize delivery time
• Handled multiple orders simultaneously, prioritizing deliveries based on distance and order time
• Ensured that all delivered items were in good condition and met quality standards before handing them over to customers

Bachelor of Science in Biology from University at Buffalo

September 2017 to December 2019

Associate's Degree in Liberal Arts from Erie Community College

September 2015 to May 2016