Ilse Fredericks

I am a dedicated and detail-oriented administrative professional with experience in customer service and office support. I am comfortable with data capturing, assisting clients, and managing tasks efficiently. I am a fast learner and always willing to take on new responsibilities to improve my skills and add value to the workplace.

Store Assistant at Sheet Street (2016-01 – 2018-12)

Store Assistant role focused on customer service and retail operations

• Assisted customers with purchases and queries
• Processed transactions and debit card payments
• Maintained sales floor and store displays
• Provided product information and recommendations
• Built strong relationships with customers to drive sales and loyalty
• Received and processed deliveries
• Restocked shelves and displays
• Maintained accurate records of stock levels, sales and customer feedback

Store Supervisor at Sheet Street (2018-01 – 2024-12)

Store Supervisor role overseeing sales operations, staff management, and store performance

• Managing sales floor and staff, including scheduling, training and performance management
• Driving sales growth through effective merchandising, customer service and promotions
• Maintaining store appearance, ensuring high standard of visual merchandising and cleanliness
• Managing stock levels, processing deliveries, and conducting stock takes
• Handling customer complaints and feedback, resolving issues promptly
• Meeting sales targets and implementing strategies to achieve them
• Ensuring compliance with company policies, procedures and law
• Overseeing cash handling, reconciliations and banking
• Reporting to management on store performance, sales and customer feedback

Contract Sales Assistant at American Swiss Jewellery (2024-01 – 2024-03)

3-month contract role as Sales Assistant in jewellery retail

• Assisted customers with purchases and queries
• Processed transactions and debit card payments
• Maintained sales floor and store displays
• Provided product information and recommendations
• Built strong relationships with customers to drive sales and loyalty
• Helped achieve sales targets through effective product promotion
• Managed stock levels and inventory
• Maintained accurate records and report

Contract Education Assistant at Western Cape Education Department (2025-01 – Present)

6-month contract role as Education Assistant supporting teachers and students

• Assisting teachers with lesson planning and preparation
• Supporting students with special needs or learning difficulties
• Supervising students in the classroom, playground, or during activities
• Preparing and distributing teaching materials
• Providing extra support to students who need it
• Helping with classroom administrative tasks, such as record-keeping and data entry
• Assisting with school events, such as sports days, concerts

Grade 12 – Macassar High School (2013-12)

N4 in Human Resource Management – Boland College (2015-12)